Suriyaney Saidi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Customer Service Officer
Certis Cisco
05.2017 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Customer Service Officer
P-Serv Pte Ltd
04.2008 - 05.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Production Operator
Hitachi Global Storage
02.2006 - 03.2008
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Enhanced product quality by implementing rigorous quality control measures and identifying areas for improvement.
- Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
- Streamlined workflow, closely monitoring production schedules and adjusting operations as needed.
Personnel Clerk
Isetan
01.1994 - 09.1998
- Enhanced personnel records management by implementing a digital filing system.
- Streamlined recruitment processes for faster candidate selection and improved hiring rates.
- Maintained accurate employee data by regularly updating HR databases and spreadsheets.
- Assisted in payroll processing, ensuring timely and accurate salary disbursement to all employees.
- Coordinated onboarding activities for new hires, resulting in a smoother integration into the company culture.
Education
O Level -
Siglap Secondary School
Singapore, Null, Singapore1992
Skills
- Customer Support
- Microsoft PowerPoint
- Staff Training
- Money Handling Abilities
- Customer Service
- Data Entry
- Payment Processing
- Computer Literacy
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Timeline
Customer Service Officer
Certis Cisco
05.2017 - Current
Customer Service Officer
P-Serv Pte Ltd
04.2008 - 05.2017
Production Operator
Hitachi Global Storage
02.2006 - 03.2008
Personnel Clerk
Isetan
01.1994 - 09.1998
O Level -
Siglap Secondary School
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