Surianti Yusro
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Goal-oriented manager with distinguished experience in Freight Forwarding, Procurement, Logistics industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
HEAD OF BUSINESS DEVELOPMENT
FREIGHT SYSTEM LOGISTICS PTE LTD
01.2023 - Current
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
SENIOR ENTERPRISE CLIENT SERVICE MANAGER
EEZEE PTE LTD
06.2021 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
COVID-19 Community Engagement Team Member
ACTIVE SG
03.2020 - 06.2021
- Developed and implemented communication strategies.
- .
- Conducted analysis of community needs and resources to support strategic plan.
- Consulted with safety manager to maintain adequate stock levels of disposable PPE products.
- Implemented hand-washing and equipment sanitation protocols for COVID-19 safety.
- Reported equipment defects to safety manager to prevent in-situ use of defective protective equipment.
- Assisted in contact-tracing efforts when employees reported COVID19 symptoms or positive tests.
- Recommended steps to protect employees and visitors from COVID-19.
- Collaborated with compliance officer to design COVID-19 safety measures.
- Participated in health promotion campaigns to raise awareness of health issues.
- Engaged clients in health-related activities to enhance overall well-being.
Community Engagement Specialist
Prime minister office, Transitlink
05.2019 - 12.2019
- SG Biccentanial Events with PMO
- Merdeka, Transitlink project
- Reviewed and monitored programs regularly and coordinated resources and materials.
- Coordinated and implemented various community engagement activities.
- Contributed to work plans, reports, success stories and other deliverables.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
Regional General Manager
Atlantic Forwarding Pte Ltd
03.2017 - 04.2019
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
SALES MANAGER
JAS FORWARDING SINGAPORE PTE LTD
02.2014 - 03.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Facilitated business by implementing practical networking techniques.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Senior Sales Executive
LOGWIN SINGAPORE PTE LTD
01.2005 - 01.2014
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Sold Fashion Logistics to new and established customers.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Shaped sales approaches to individual clients, facilitating relationships with customers and driving revenue to over SGD1 million
Customer Service Executive
BIRKART / LOGWIN SINGAPORE PTE LTD
11.1996 - 01.2006
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Informed customers of upcoming promotions and deals to boost sales.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Handled customer inquiries and suggestions courteously and professionally.
Education
No Degree - HIGH DIPLOMA IN SUPPLY CHAIN MANAGEMENT
THE LOGISTICS ACADEMY
SINGAPORE 08.2012
No Degree - IATA CERTIFICATION
IATA CERTIFICATION
SINGAPORE 06.2010
No Degree - DIPLOMA IN FREIGHT MANAGEMENT
THE LOGISTICS ACADEMY
SINGAPORE 03.2010
Skills
- Sales and Marketing
- Closing Techniques
- Contract Review
- Profit Target Achievement
- Staff Meetings
- Budget Forecasting
- Pricing Structures
- Software Name CRM System Expert
- Sales Expertise
- Lead Pipeline Development
- SWOT Analysis
- Strategic Partnership
- Industry Analysis
- Business Development and Planning
- Contact Management Systems
- Customer Needs Assessments
- Customer Service
- New Business Development
- Customer Satisfaction
- Coaching and Mentoring
- Process Knowledge
- Client Inquiries
- Team Leadership
- Revenue Growth
- National Account Management
- Promotional Events
- Operational Efficiency
- Product and Service Sales
- Prospecting and Cold Calling
- Personnel Management
Certification
- Certified Agile Trainer, NTUC
- Certified Project Management, NTUC
- Coach for Service Performance
- Develop Service Operations
- Established relationships or Customer Confidence
- Lead for Service Vision
- Manage partnerships for Service Excellence
- Optimised Workforce for Service Excellence
- develop Self to maintained Professional Competence
- lead team leaders to develop Business Strategies
- Advanced Excel Functions
- Workplace Literacy Listening - Level 5
- Workplace Literacy Reading - Level 6
- Workplace Literacy Speaking - Level 7
- Workplace Literacy Writing - level 7
Languages
English
Advanced (C1)
Malay
Upper intermediate (B2)
Indonesian
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
HEAD OF BUSINESS DEVELOPMENT
FREIGHT SYSTEM LOGISTICS PTE LTD
01.2023 - Current
SENIOR ENTERPRISE CLIENT SERVICE MANAGER
EEZEE PTE LTD
06.2021 - 12.2022
COVID-19 Community Engagement Team Member
ACTIVE SG
03.2020 - 06.2021
Community Engagement Specialist
Prime minister office, Transitlink
05.2019 - 12.2019
Regional General Manager
Atlantic Forwarding Pte Ltd
03.2017 - 04.2019
SALES MANAGER
JAS FORWARDING SINGAPORE PTE LTD
02.2014 - 03.2017
Senior Sales Executive
LOGWIN SINGAPORE PTE LTD
01.2005 - 01.2014
Customer Service Executive
BIRKART / LOGWIN SINGAPORE PTE LTD
11.1996 - 01.2006
No Degree - HIGH DIPLOMA IN SUPPLY CHAIN MANAGEMENT
THE LOGISTICS ACADEMY
No Degree - IATA CERTIFICATION
IATA CERTIFICATION
No Degree - DIPLOMA IN FREIGHT MANAGEMENT
THE LOGISTICS ACADEMY
Similar Profiles
Aye Chan PaingAye Chan Paing
ACCOUNTS EXECUTIVE at SRS Integrated System Pte Ltd, and YNY Design + Construction Pte LtdACCOUNTS EXECUTIVE at SRS Integrated System Pte Ltd, and YNY Design + Construction Pte Ltd
Karandeep SinghKarandeep Singh
Continental Truck Driver at Xtreme Freight System IncContinental Truck Driver at Xtreme Freight System Inc
Mahavir SinghMahavir Singh
Truck Driver at Akal Freight System IncTruck Driver at Akal Freight System Inc
Kyle AsheKyle Ashe
Head of Business Development at Acclinate, Inc.Head of Business Development at Acclinate, Inc.
Yasir AbbasYasir Abbas
Head of Business Development at Effebot.comHead of Business Development at Effebot.com