Suriah Buhari
Singapore
Summary
Results-driven claims and contracts management professional prepared for this role with strong background in assessing and processing claims, resolving disputes, and ensuring compliance with regulations. Skilled in risk analysis, negotiation, and policy interpretation, with proven track record of fostering team collaboration and adapting to changing needs. Known for reliability, effective communication, and focus on achieving optimal outcomes.
Overview
14
14
years of professional experience
Work History
Claims & Contracts Manager
EMBRAER ASIA PACIFIC PTE LTD
04.2011 - Current
- Adjudicate claim with accuracy in accordance to contractual agreement;
- Established strong relationships with external partners, fostering trust and collaboration on future contractual engagements;
- Resolved contractual disputes through effective negotiation, minimizing impact on revenue;
- Monitored claim quality to detect non-compliance with terms and deficient returns;
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations'
- Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes;
- Negotiate settlements with claimants, achieving fair outcomes while controlling costs;
- Timely and accurate billing and invoicing;
- Adopt continuous improvement methodology - simplify and lean work concept;
- Developed training materials to ensure consistent handling of claims across the department;
- Maintained database, work instructions and SOP;
- Facilitate annual training sessions on contract management - Warranty & Special Programs, Web System; compliance to Policies, Contracts Terms & Conditions and Technical Publications (ATA Chapters, AD, SB, CMM, AMM, SMRD, MPD), Purchase Agreements, Service Letters and Concessions for Authorized Service Centres for Service Centres in Singapore, India & Australia;
- User of CAMP and Salesforce systems.
Education
GCE 'A' Levels -
Singapore-Cambridge
01.1991
Skills
- Continuous Improvement (20 years)
- Contract Management (6 years)
- Training (14 years)
- Aircraft Maintenance (14 years)
- SAP SD (14 years)
- Airport Operations (7 years)
- SAP HRM
- Microsoft Office (20 years)
- Claims analysis (14 years)
- Claims investigation and research (14 years)
- Policy interpretation (6 years)
- Procedure implementation (6 years)
PEOPLEKEYS INC. REPORT
- Personal Style: Challenger.
- Team Style: Analyzer & Executor.
- Motivational Style: Loyalty & Justice.
PREVIOUS EMPLOYMENT
- ZODIAC AEROSPACE ASIA
- MRO Aircraft Interiors (1year - Contract Basis)
- Fuel Accessory Service Technologies Pte Ltd
- MRO Engine & Fuel Accessories (5years)
- SATS
- Airport Operations (12years)
Timeline
Claims & Contracts Manager
EMBRAER ASIA PACIFIC PTE LTD
04.2011 - Current
GCE 'A' Levels -
Singapore-Cambridge
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