Summary
Proven Assistant Manager with a track record of enhancing guest relations and boosting food and beverage sales at Olivia Restaurant. Excelled in inventory control and POS system management, significantly improving operational efficiency. Known for exceptional leadership and communication skills, adept at resolving customer issues swiftly and maintaining high-quality standards.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Olivia Restaurant ( Spanish)
09.2022 - Current
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Immediately resolved issues with patrons by employing careful listening and
- Immediately resolved issues with patrons by employing careful listening and communication
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Assistant Manager
THEVAR ( Indian Fine Dining )2 Michelin
02.2022 - 08.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Maximized quality assurance by completing frequent line checks.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Operations Executive
Alati ( Greek Restaurant)
02.2020 - 01.2022
Customer Service Executive
Raffles Hotel - Bar & Biliard Room
06.2019 - 01.2020
Supervisor of Operations
Luke's Steak House (American)
05.2017 - 01.2019
Assistant Manager
Senso ( Italian Restaurant)
06.2013 - 04.2017
Senior Captain
MOZZA ( Marina Bay Sand American)
11.2010 - 04.2013
Education
No Degree - Diploma in Hospitality Management
09-2005
No Degree - Food And Beverage Operation NTC -2
12-2003
No Degree - G C E , O/L
12-1993
Skills
- POS system
- Employee scheduling
- Inventory control
- Restaurant operations
- Guest relations
- Food and beverage sales
- Opening and closing procedures
Accomplishments
I have bar smart certificate from Pemod and Ricard
Timeline
Assistant Manager - Olivia Restaurant ( Spanish)
09.2022 - Current
Assistant Manager - THEVAR ( Indian Fine Dining )2 Michelin
02.2022 - 08.2022
Operations Executive - Alati ( Greek Restaurant)
02.2020 - 01.2022
Customer Service Executive - Raffles Hotel - Bar & Biliard Room
06.2019 - 01.2020
Supervisor of Operations - Luke's Steak House (American)
05.2017 - 01.2019
Assistant Manager - Senso ( Italian Restaurant)
06.2013 - 04.2017
Senior Captain - MOZZA ( Marina Bay Sand American)
11.2010 - 04.2013
Guilford School of Hospitality - No Degree, Diploma in Hospitality Management
SHATECH - No Degree, Food And Beverage Operation NTC -2
St Anthony's College - No Degree, G C E , O/L
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