SURESH KUMARA HETTIARACHCHI
Restaurant Manager
Singapore
Summary
Energetic individual who is more than capable of promoting excellence service in any restaurant.. Has a superb communication skill to understand patrons and give them experience of lifetime. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
assistant manager
olivia restaurant
08.2022 - 02.2024
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within th store.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Streamlined store operations for increased efficiency, implementing new processes and procedures
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues
- Promoted teamwork within work place
- Improved customer satisfaction by addressing and resolving complaints promptly
assistant manager
THEVAR restaurant ( meta holdings pte Ltd )
01.2022 - 08.2022
- Developed strong working relationships with staff, fostering positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Operation Executive
Alati Greek restaurant
01.2020 - 01.2022
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Collaborated with key stakeholders to develop strategic plans for organizational growth.
- Streamlined operations by implementing efficient processes and systems.
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
Food and Beverage Service Executive
Rafflse hotel Singapore
07.2019 - 01.2020
Services Supervisor
Luke's oysters bar and chop house
05.2017 - 01.2019
assistant manager
Senso Italian restaurant
05.2013 - 04.2017
Senior Captain
mozza marina bay sand
11.2010 - 04.2013
Education
High School Diploma -
Guilford School of Hospitality
Singapore 09.2004 - 05.2005
High School Diploma -
SHATECH
Singapore 01.2002 - 05.2003
G C E O/L -
St. Anthony's College
Sri Lanka 01.1983 - 05.1993
Skills
●Highly efficient communication
●Understanding guest needs
●Attention to detail
●Task Delegation
●Cost Reduction
●Money Handling
●Customer Service
Personal Information
- Place of Birth: Sri Lanka
- Date of Birth: 12/23/77
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: married
Accomplishments
- Achieved company goal by completing sales targets
Certification
Bar smart
Timeline
assistant manager
olivia restaurant
08.2022 - 02.2024
assistant manager
THEVAR restaurant ( meta holdings pte Ltd )
01.2022 - 08.2022
Operation Executive
Alati Greek restaurant
01.2020 - 01.2022
Food and Beverage Service Executive
Rafflse hotel Singapore
07.2019 - 01.2020
Services Supervisor
Luke's oysters bar and chop house
05.2017 - 01.2019
assistant manager
Senso Italian restaurant
05.2013 - 04.2017
Senior Captain
mozza marina bay sand
11.2010 - 04.2013
High School Diploma -
Guilford School of Hospitality
09.2004 - 05.2005
High School Diploma -
SHATECH
01.2002 - 05.2003
G C E O/L -
St. Anthony's College
01.1983 - 05.1993