Sureshraj Pandian

MDM Strategy & Deployment
Planned and implemented JAMF Mobile Device Management (MDM) solutions for macOS and iOS devices, ensuring streamlined provisioning and strong security posture.

● Configuration & Policy Governance
Defined and maintained device profiles, configuration settings, and compliance policies to support efficient onboarding and consistent user experiences.

● Automation & Software Distribution
Utilized scripting and automation tools to deploy applications, updates, and system configurations at scale—reducing manual effort and boosting productivity.

● End-User Onboarding & Enablement
Led device enrollment initiatives and delivered training sessions to improve user adoption and comfort with managed Apple devices.

● Monitoring & Insight Reporting
Tracked device health, usage, and compliance through JAMF dashboards, generating actionable reports to inform IT decisions and measure deployment success.

● Issue Resolution & Technical Support
Troubleshot MDM-related issues in coordination with IT support teams, ensuring timely resolutions and maintaining a high standard of user satisfaction.

● Cross-Department Collaboration
Worked alongside IT, InfoSec, and administrative teams to ensure JAMF solutions were aligned with broader organizational infrastructure and security policies.

● Process Documentation & Optimization
Created detailed technical documentation and contributed to continuous improvement by sharing best practices and lessons learned.

● Security & Compliance Enforcement
Implemented device-level security controls and configurations aligned with industry standards and internal compliance requirements.

● Apple Ecosystem Management
Oversaw full lifecycle management of Apple devices using JAMF Pro, JAMF Connect, and JAMF Protect to ensure optimal performance and security.

• MDM Implementation: Designed and implemented comprehensive JAMF Mobile Device Management (MDM) solutions formacOS and iOS devices, ensuring efficient deployment and security compliance.
• Configuration and Policy Management: Created and managed device profiles, configurations, and policies to streamline device setup and ensure alignment with organizational standards.
• Automation and Scripting: Leveraged automation tools to deploy software, updates, and applications across multiple devices,improving efficiency and reducing manual intervention.
• User Onboarding and Training: Facilitated user enrollment processes and provided training sessions, enhancing user understanding and adoption of managed devices.
• Performance Monitoring: Monitored device health and compliance through JAMF dashboards, generating reports to identify deployment success metrics and potential issues.
• Troubleshooting Expertise: Diagnosed and resolved deployment-related issues, collaborating with IT support teams to provide timely solutions and maintain user satisfaction.
• Cross-Functional Collaboration: Worked closely with IT, security, and administrative teams to ensure seamless integration of JAMF solutions within the existing infrastructure.
• Documentation and Knowledge Sharing: Maintained detailed documentation of deployment processes and best practices, facilitating knowledge transfer and continuous improvement.
• Security Implementation: Applied security measures in line with industry best practices, ensuring data protection and compliance across all managed devices.
• Responsible for managing and maintainer of end-user device like All apple product using JAMF Pro, JAMF Connect and JAMF Protect

• Responsible for installing and configuring computer applications, monitoring and maintaining computer networks, prioritizing and managing workflow, diagnosing and resolving issues, responding to customer’s issues, and establishing a good working relationship with customers and other professionals.
• Diagnose various computer problems, monitor computer processing systems, configure and install softwares, and perform tests on various computer equipments and programs including Mac OS X family and Virtual computing software like Parallel’s desktop, and VMware Fusion for Mac.
• Manage computer equipment and order computer parts for preventative maintenance and essential repairs.
• Maintain current and accurate inventory of all technology hardware, software, and resources, and returned back defective DOA (Dead on Arrival) parts from the vendors for processing the claim or replacement.
• Inspect the use of technological equipment and software to ensure functionality and efficiency, and identify the need for upgrades,configurations, or new systems while reporting to senior management.
• Rapidly establish a good working relationship with customers, and review customer specifications to ensure requirements were within the scope of the technology.

• Provide technical support for Apple products, including hardware and software troubleshooting.
• Diagnose and resolve customer issues via phone, email, or in-person.
• Perform repairs on Apple devices, ensuring quality standards are met.
• Conduct routine maintenance and upgrades on devices.
• Maintain a high level of customer satisfaction through effective communication.
• Educate customers on device usage, features, and best practices.
• Document customer interactions and technical issues in the service management system.
• Keep accurate records of repairs and parts used.
• Manage inventory of parts and tools, ensuring availability for repairs

• Responsible for providing desktop support to troubleshoot various issues that arise with computers; formatting and installing. desktop and laptop applications and networking systems; coordinating with vendors to solve issues; troubleshooting domains, software accounts, and user accounts; testing and troubleshooting network connectivity issues for a local and remote computer or devices.
• Expertly installed, configured, monitored and troubleshot pcs and related hardware on all OS platforms.
• Performed pc performance optimization, installation of os, software, and specified patches and updates.
• Implemented recommended changes to improve systems and network configuration as well as determined hardware or software requirements related to such changes.
• Analyzed equipment performance records to determine the need for repair or replacement.
• Provided timely resolutions to support requests to ensure personal goals are met.