Suresh Munhindhran
Summary
Dynamic Restaurant General Manager with extensive experience at McDonald's, excelling in operations management and talent development. Proven track record in cost control and inventory management, fostering a motivated team while enhancing customer satisfaction. Committed to maintaining high sanitation standards and creating a positive work environment that drives success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
McDonald's
06.2006 - 08.2025
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Set clear expectations and created positive working environment for employees.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Mentored and developed staff for advancement into diverse roles
Captain Waiter
NYDC
07.2004 - 06.2006
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Set clear expectations and created positive working environment for employees.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Education
Specialist Diploma in Food Services - Food And Nutrition
William Angliss Institute
07.2019
High School Diploma - Mass Communication
TMC Academy
05.2006
Skills
- Operational oversight
- Inventory control
- Food safety compliance
- Cost management
- Talent development and mentoring
- Sanitation compliance
- Facility maintenance oversight
- Leadership and supervision
Certification
Workplace Safety and Health Control Measures
Workplace Learning Facilitator Programme
Workplace Learning Delivery
Conduct Food and Beverage Hygiene Audit
Follow Food and Beverage Safety and Hygiene Policies and Procedures
Languages
English
Bilingual or Proficient (C2)
Mandarin
Advanced (C1)
Malay
Advanced (C1)
Tamil
Upper intermediate (B2)
Timeline
Restaurant General Manager
McDonald's
06.2006 - 08.2025
Captain Waiter
NYDC
07.2004 - 06.2006
Specialist Diploma in Food Services - Food And Nutrition
William Angliss Institute
High School Diploma - Mass Communication
TMC Academy