Surendran Shanker
Summary
Possess extensive experience in banking technology,particularly concentrated on Product Delivery and a wide range of tailored IT services for retail banking. Demonstrate strong proficiency in Site Reliability Engineering and Application Modernization. Lead cross-functional teams adeptly, managing multiple large-scale projects simultaneously. This leadership guarantees compliance with client specifications, project timelines, and financial parameters, emphasizing the crucial role of continuous learning in personal development and the enduring success and resilience of the industry.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Vice President- SRE Specialist - Enterprise Architecture SRE
DBS BANK LTD
09.2020 - Current
- Spearhead development and implementation of In-house developed product DBS Automated Remediation Engine (DARE), improve bank-wide VPC applications time-to-recover(TTR) and achieve operational toil save of 157 hours.
Assistant Vice President
DBS BANK LTD
09.2020 - 03.2024
- Lead comprehensive implementation of efficient service recovery practices bank-wide, leveraging internally developed SRE Enabler
- Onboarding more than 100 application to Auto-Remediation tool and improve Mean-Time-to-Recover (MTTR) and strengthen application resilience.
Sr.Tech Project Manager
Helius Technologies (Client - DBS BANK LTD)
01.2014 - 09.2020
- Serve as conduit between customers, management and development team
- Manage project scope, timelines and phase dependencies
- Determine project risk level and manage identified specific project risk
- Monitor actual performance against estimates and planned performances and take Corrective or preventive actions where required
- Manage Project issues and defects are resolved in timely manner
- Communicate best practice and lessons learnt to project team members and other teams involved in project as appropriate
Banking Solution Specialist, Regional Solution Consultant
WINCOR NIXDORF PTE LTD
08.2005 - 01.2014
- Led entire project life cycle and project team
- Designed & built service delivery demo environment for proof of concept
- Technical Lead for projects - provided hands on guidance
- Project Progress Tracking, Monitoring & Reporting
- Test Management (Unit Testing)
- Risk Management
- Stakeholder Management
- Advocated & successfully implemented use of open source tools and technologies
- Training of country’s banking team in the use of new tools, product and services
- Planned, scheduled and managed “ATM Managed Services” implementation using Wincor Nixdorf eServices platform based on Agent Based ATM Monitoring, Switch feed based monitoring tool, Electronic Journal upload, SDMS, Cash management throughout all phases until completion and ensure achieve Customer/Partner SLA
- Implemented successful POC of ATM Monitoring solution using “Proview” monitoring across Wincor, Diebold, Hyosung, NCR, and Triton
- Architect, managed deployment of ProSales Client Add-on module across Wincor and Non-Wincor terminals.
Consultant Engineer
SILICOMP ASIA PTE LTD
09.2000 - 08.2005
- Business Requirement Gathering & Analysis, Project Design
- Prepared infrastructure & integration plans
- Designed& developed Front-end and Back-end Modules
- Preparation of all documentation, project & test artifacts
- Test Management (System, Operations, User Acceptance)
- Vendor Management.
Education
Masters of Computer Application - Computer Software
Annamalai University
Singapore2004
Bachelor of Science - Zoology, Bio-Chemistry, Micro-Biology
University of Madras
Chennai, India1993
Diploma in RDBMS Oracle 8.0 with D2K -
Software Solution Integration
Chennai, India1998
Diploma in Hardware -
Sharamik Vidyapeeth Government of Tamilnadu
Chennai, India1994
Diploma in Computer Software -
National Council in Vocation Training
Chennai , India1993
Skills
- Project Management
- Communication
- Product Management
- Service Management (ITIL)
- Stakeholder Management
- Vendor Management
- Risk Management
- Process Improvement
- Analytical Skills
- Problem Solving
Certification
- Project Management Professional (PMP), Credential ID 2808965 - Issued Oct 2020 · Expires Oct 2026
- The Open Group Certified: TOGAF 9, Credential ID 160223
- AWS Certified Cloud Practitioner, 05/2020
- Scrum Master Certified (SMC), 02/2016
- Certified ITIL V3 Foundation, 04/2013
- ITIL V3 Foundation, 2013
- Wincor Nixdorf – Cash Management, 2010
- Wincor Nixdorf ATM Monitoring solutions, 2007
- Wincor Nixdorf Multi-channel integration, 09/2006
- Cisco Certified Network Associate (CCNA -640-801), 02/2005
Personal Information
- Singapore PR
- Married , 2 Children (Girl 19Yrs, Boy 10Yrs)
Timeline
Vice President- SRE Specialist - Enterprise Architecture SRE
DBS BANK LTD
09.2020 - Current
Assistant Vice President
DBS BANK LTD
09.2020 - 03.2024
Sr.Tech Project Manager
Helius Technologies (Client - DBS BANK LTD)
01.2014 - 09.2020
Banking Solution Specialist, Regional Solution Consultant
WINCOR NIXDORF PTE LTD
08.2005 - 01.2014
Consultant Engineer
SILICOMP ASIA PTE LTD
09.2000 - 08.2005
Masters of Computer Application - Computer Software
Annamalai University
Bachelor of Science - Zoology, Bio-Chemistry, Micro-Biology
University of Madras
Diploma in RDBMS Oracle 8.0 with D2K -
Software Solution Integration
Diploma in Hardware -
Sharamik Vidyapeeth Government of Tamilnadu
Diploma in Computer Software -
National Council in Vocation Training
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