Work Preference
Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION - SALARY EXPECTATIONS
Work Availability
Languages
Timeline
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SURENDERAN JALEHINTERAN

SURENDERAN JALEHINTERAN

SINGAPORE PERMANENT RESIDENT
SINGAPORE

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

18
18
years of professional experience

Work History

Supervisor

Don Don Donki
12.2022 - Current
  • Executed record filing system to improve document organization and management
  • Created and maintained databases to track and record customer data
  • Negotiated contracts with vendors and suppliers for office supplies, equipment, and services
  • Monitored compliance with workplace policies and safety objectives
  • Aligned day-to-day activities with targets set by upper management
  • Displayed proactive problem-solving and query-resolution skills to provide superior customer service
  • Performed keyholding responsibilities to guarantee timely opening and closing of store
  • Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement
  • Introduced new methods, practices, and systems to reduce turnaround time
  • Led a team of professionals to consistently achieve or exceed performance targets

Team Leader

7 Eleven Store
03.2020 - 11.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
  • Rotated merchandise and displays to feature new products and promotions
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization

Outlet Supervisor

Friends Restaurants & Catering Group
01.2017 - 02.2020
  • Established objectives and offered team members a clear roadmap to help the company achieve overall goals
  • Improved profits and answered customer questions, addressing concerns
  • Managed weekly inventory transactions and ensured the attractive display of products
  • Promoted business strategy by implementing improvements based on guest feedback
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Established objectives to offer team members clear roadmap to help company achieve overall goals
  • Addressed and resolved strategy issues to support sales management and guide business direction

Receptionist Administrator

Hospital Fatimah
08.2009 - 12.2016
  • Executed a record filing system to improve document organization and management
  • Answered the multi-line phone system, routing calls and greeting visitors
  • Directed incoming calls to internal personnel and departments and handled complaints and questions

Team Leader

Tesco Superstore
01.2008 - 07.2009
  • Supported the Insight team as an internal market research consultant
  • Provided insight into customer activities and behaviors to help the business understand customer needs
  • Conducted analysis and reporting and worked with stakeholders to identify key issues and recommend appropriate research
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment

Education

Bachelor In Management With Honours -

OPEN UNIVERSITY MALAYSIA
04.2024

Diploma In - Commerce

Kaplan Education Institute
12.2022

Skills

Process improvement

ADDITIONAL INFORMATION - SALARY EXPECTATIONS

SGD2800 - SGD3500

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

Supervisor

Don Don Donki
12.2022 - Current

Team Leader

7 Eleven Store
03.2020 - 11.2022

Outlet Supervisor

Friends Restaurants & Catering Group
01.2017 - 02.2020

Receptionist Administrator

Hospital Fatimah
08.2009 - 12.2016

Team Leader

Tesco Superstore
01.2008 - 07.2009

Diploma In - Commerce

Kaplan Education Institute

Bachelor In Management With Honours -

OPEN UNIVERSITY MALAYSIA

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SURENDERAN JALEHINTERANSINGAPORE PERMANENT RESIDENT