SURENDERAN JALEHINTERAN
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Department Manager
Don Don Donki
2024.01 - Current
- Executed record filing system to improve document organization and management
- Created and maintained databases to track and record customer data
- Negotiated contracts with vendors and suppliers for office supplies, equipment, and services
- Monitored compliance with workplace policies and safety objectives.
- Aligned day-to-day activities with targets set by upper management.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
- Performed keyholding responsibilities to guarantee timely opening and closing of store.
- Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led a team of professionals to consistently achieve or exceed performance targets.
Assistant Store Manager
7 Eleven Store
2022.04 - 2023.12
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Senior Aviation Screening Officer
Certis Cisco
2018.02 - 2022.03
- Screened passengers at designated zones and conducted manual bag checks
- Used security screening equipment for screening purposes and performed X-ray screening of checked-in luggage
- Ensured the safety of passengers and followed all security protocols
- Reduced risk of potential threats by diligently monitoring passengers and luggage.
- Utilized advanced scanning equipment to accurately detect prohibited items in luggage.
- Conducted thorough pat-down searches when necessary, adhering strictly to privacy standards while prioritizing safety.
- Ensured timely boarding processes by keeping pace with scheduled departure times while maintaining accuracy in screenings.
- Maintained up-to-date knowledge of aviation security procedures and guidelines for consistent enforcement.
- Identified potential threats by analyzing passenger behavior and reporting suspicious activities to supervisors.
Outlet Supervisor
Friends Restaurants & Catering Group
2017.01 - 2018.02
- Established objectives and offered team members a clear roadmap to help the company achieve overall goals
- Improved profits and answered customer questions, addressing concerns
- Managed weekly inventory transactions and ensured the attractive display of products
- Promoted business strategy by implementing improvements based on guest feedback.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Addressed and resolved strategy issues to support sales management and guide business direction.
Receptionist Administrator
Hospital Fatimah
2009.08 - 2016.12
- Executed a record filing system to improve document organization and management
- Answered the multi-line phone system, routing calls and greeting visitors
- Directed incoming calls to internal personnel and departments and handled complaints andquestion
Team Leader
Tesco Superstore
2008.01 - 2009.07
- Supported the Insight team as an internal market research consultant
- Provided insight into customer activities and behaviors to help the business understand customer needs
- Conducted analysis and reporting and worked with stakeholders to identify key issues and recommend appropriate research.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Bachelor of Management Studies -
OPEN UNIVERSITY MALAYSIA
MALAYSIA 12.2023
High School Diploma -
Kaplan Higher Education Institute
Singapore12.2022
Skills
- Process improvement
- Processes and procedures
- Goal-oriented
- Customer rapport
- Workforce training and development
- Quality assurance standards
- Health and safety compliance
- Production oversight
- Strategic execution
Timeline
Department Manager
Don Don Donki
2024.01 - Current
Assistant Store Manager
7 Eleven Store
2022.04 - 2023.12
Senior Aviation Screening Officer
Certis Cisco
2018.02 - 2022.03
Outlet Supervisor
Friends Restaurants & Catering Group
2017.01 - 2018.02
Receptionist Administrator
Hospital Fatimah
2009.08 - 2016.12
Team Leader
Tesco Superstore
2008.01 - 2009.07
Bachelor of Management Studies -
OPEN UNIVERSITY MALAYSIA
High School Diploma -
Kaplan Higher Education Institute
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