Suraya Muslim

• Maintained strong client relationships, assuming the role of their primary point of contact for inquiries, concerns, and support needs.
• Offered guidance to clients during the onboarding phase, conducting training sessions and providing resources to facilitate the seamless transition to a cloud-hosted environment, aligning with the company's SaaS objectives.
• Actively identified upselling opportunities and collaborated towards contract renewals.

• Primary point of contact for Dynamics 365 resource allocation in the UK.
• Assigned resources to specific tasks and projects based on their expertise, availability, and project requirements.
• Worked closely with project managers and senior leadership to ensure smooth project execution and proper resource allocation on engagements with tight deadlines.
• Monitored resource utilization and workload to ensure optimal allocation and prevent overloading or underutilization of resources.

Microsoft Customer Experience & Success (APAC), Microsoft Industry Solutions Delivery (APJ/ANZ)

• Assigned technical resources, such as project managers, architects, and consultants to projects based on their skills, experience, and availability.
• Worked closely with various teams, including resource managers, architect managers, technical delivery managers, and the CSAM to figure out resource needs to ensure seamless project delivery.
• Managed calendar hygiene for resources, ensuring accurate scheduling and availability tracking.
• Ready to jump in for any unexpected tasks, including urgent resource allocation during critical situations (CritSit).

• Maintained strong relationships with new partners, serving as the main point of contact throughout the onboarding process.
• Conducted training sessions for partners to ensure they fully understand Agoda's platform features, functionalities, and best practices.
• Provided technical assistance to partners regarding the use of Agoda's systems and tools for managing their listings and bookings.
• Monitored the performance of newly onboarded partners, providing insights and recommendations for optimizing their listings and maximizing bookings.

• Managed escalated cases involving fraud or chargeback disputes that require specialized attention.
• Reviewed data to identify trends in fraudulent activities and chargeback disputes, helping to improve prevention strategies.

• Managed the day-to-day banking needs of premier clients, including account inquiries, transactions, and troubleshooting any issues they may encounter.
• Provided personalized financial advice and solutions to help clients achieve their financial goals, such as investments, retirement planning, and wealth management.
• Identified opportunities to cross-sell and upsell banking products and services.