Suraya J Miah
Summary
A dedicated and detail-oriented professional with strong communication, leadership, and problem-solving abilities. Proven track record of supporting efficient office operations and implementing IT-driven, customer-focused solutions. Passionate about optimizing administrative processes and fostering a productive work environment.
Overview
16
16
years of professional experience
Work History
Personal Assistant/HR & Office Administrator
Stovve Foods (S) Pte Ltd
07.2024 - Current
- Calendar management, communication handling, travel planning, office and document/files organisation and expense and budget tracking
- Ad hoc project assistance – conduct research and gather information
- Coordinate procurement and replenishment of office stationery and pantry supplies
- Manage housekeeping matters to ensure a clean and organized workspace
- Liaise with building management on facility-related issues and requirements
- Ensure overall cleanliness, tidiness and upkeep of the office environment.
- Recruitment and Onboarding
- Develop job descriptions in collaboration with relevant departments for recruitment needs
- Conduct phone pre-screening interviews to assess candidate suitability and align expectations
- Coordinate the interview process between management and shortlisted candidates, including scheduling and follow ups
- Prepare and issue Letters of Appointment and ensure proper documentation and confirmation
- Liaise with Finance/Payroll department to facilitate onboarding and salary processing for new hires.
- Work Pass Management and Regulatory Compliance
- Handle application of work passes for foreign workers, including SPass, Work Permit (MY, PRC and NTS).
- Maintain a thorough understanding of Singapore’s Employment Act and MOM regulations.
- Managing and filing work injury compensation claims with insurers and reporting incidents to the Ministry of Manpower (MOM)
- Understand and manage foreign worker quota calculations in compliance with MOM policies
- Update and maintain records of foreign workers in OFWAS
- Apply for waiver of foreign worker levies when applicable
Business Director/Singapore Office Administrator
Point O One Pte Ltd
03.2019 - 11.2023
- Office Administration
- Administer the facilitation of Slack across work remote structure in various markets
- Monthly billing process management via QuickBooks including proactive follow ups on payment based on contractual credit terms
- Budget reconciliation on various projects to ensure all outpayments are done accurately and effectively
- Administer contract documentations and monitor to ensure that SLAs are being delivered in accordance to agreement
- Facilitate with suppliers and vendors for printing materials, merchandise storage for client and distribution to events in all parts of Singapore
- Manage data cleansing and management
- Client and Project Management/Support
- Lead and manage a centralised regional Lenovo eCommerce business requirements remotely via email, calls and virtual meeting rooms
- Ensures consistent and quality delivery of creative outputs across all channels and markets to maintain client satisfaction as the primary brand custodian
- Addresses end customers’ feedback and post-sales complaints on social media by promptly escalating them to the appropriate departments as well as offering solutions to customer challenges, thereby enhancing the overall customer experience.
- Delivered customised marketing automation solutions to clients, emphasizing platform flexibility and tailored strategies, with a focus in SalesForce Marketing Cloud and Campaign Monitor
- Responsibilities included leading end-to-end project management:
- Lead and oversee initiatives for a wide range of projects, ensuring adherence to timelines, budgets, and quality standards, including problem resolution
- Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with client requirements
- Manage project budgets, resource allocation, and risk mitigation strategies to minimise disruptions and maximise project success
- Foster a collaborative work environment among team members to drive project progress and achieve desired outcomes
- Track project performance metrics, analyse data, and generate comprehensive reports to stakeholders, providing insights for informed decision-making and continuous improvement
Business Director, International Customer Loyalty Program (A Collinson Group Company)
Collinson (Singapore) Pte Ltd
04.2015 - 02.2019
- Consultancy work on a Changi global airport loyalty program which included a comprehensive Program Design and Strategic Partnerships strategy and quantitative research findings amongst frequent fliers to encourage transit passengers to transfer via Singapore Changi Airport which led to the launch in 2019.
- Led regional digital campaigns for Chanel Fragrance and Beauty Products/Chanel Fashion on prospecting and event campaigns in the past 3 years with increased membership conversion of 20% year on year
- Development of regional digital and CRM toolkit of Friso 'Experience More Together' for global usage
- CRM and digital launch of Optimel – a new adult nutrition brand
- Responsibilities included leading end-to-end project management:
- Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with organisational goals and client requirements
- Managed project budgets, resource allocation, and risk mitigation strategies to minimise disruptions and maximise project success
- Tracked project performance metrics, analyze data, and generate comprehensive reports to stakeholders, providing insights for informed decision-making and continuous improvement
- Collaborate with cross functional teams in Collinson – platform marketing, Travel Experience products and solutions, TAG Network Affiliate to drive cohesive solutions for international clients
- Budget forecast and management of P/L of accounts
Group Account Director, International Customer Loyalty Program
Collinson Group Company
04.2013 - 04.2015
- Consultancy on program development for 2 key infant nutrition brands in Indonesia – Friso and Frisian Flag which led to an increase in acquisition of nearly 100,000 members after 1st year of launch
- Infrastructure involvement including backend business integration with SalesForce to automate points earning/burning, customer segmentation and engagement
- Led partnership procurements of 17 program rewards and 2 strategic partners - program development for Friso and Frisian Flag in Indonesia
- Program management supervision over 2 CRM Operations Managers and 1 BI Manager based out of Jakarta
- Procured 3 key strategic airline partnerships for Hilton HHonors – Sri Lankan Airlines, Garuda Indonesia and Philippines Airlines
- Overall partnership development and management of 12 international airlines in Asia Pacific Management of P/L of accounts
Snr Account Director, International Customer Loyalty Program
Collinson Group Company
09.2011 - 04.2013
- Program Management of Intel Flex+ Program (Channel) for Asia Pacific which includes: Monthly KPI reporting requirements, conceptualisation of tactical promotions for higher program engagement
- Business Development and Management of Hilton HHonors Frequent Guest Program in AP and led regional partnerships team in APAC which include India, China, Japan and Korea
- Procured key strategic partners in Asia Pacific in aid of providing more revenue stream to Hilton HHonors such as MINI, Marina at Keppel Bay, The Economist, AsiaMedic etc
Account Director, Regional
RAPP Singapore (The Collaboratory APJ Hub for HP Enterprise Business)
04.2009 - 09.2011
- Spearheaded Global Small Medium Business Campaigns Development for Enterprise Storage and Servers for 3 quarters consecutively
- Managed 10 incountry marketing requirements for all originations and adaptations in APJ (excl Japan) with a team of 4 incl China
- Administration of compliancy across all communications; Intel; brand guideline; web and email development
Education
Bachelor of Business Administration -
Royal Melbourne Institute of Technology (RMIT)
Diploma - Business Studies
Ngee Ann Polytechnic
Skills
- Communications and Collaborations
- Team Oriented
- Recruitment Support
- Employee Relations Management
- Compliance Knowledge
- Employee Records Management
- Document Management
- Customer Relationship Management
- Process Development
- Negotiation
- Digital Marketing
- Operations
- Branding
References
Referrals will be given upon request
Languages
English - Fluent
Bahasa Melayu - Proficient
Bahasa Indonesia - Proficient
Timeline
Personal Assistant/HR & Office Administrator
Stovve Foods (S) Pte Ltd
07.2024 - Current
Business Director/Singapore Office Administrator
Point O One Pte Ltd
03.2019 - 11.2023
Business Director, International Customer Loyalty Program (A Collinson Group Company)
Collinson (Singapore) Pte Ltd
04.2015 - 02.2019
Group Account Director, International Customer Loyalty Program
Collinson Group Company
04.2013 - 04.2015
Snr Account Director, International Customer Loyalty Program
Collinson Group Company
09.2011 - 04.2013
Account Director, Regional
RAPP Singapore (The Collaboratory APJ Hub for HP Enterprise Business)
04.2009 - 09.2011
Diploma - Business Studies
Ngee Ann Polytechnic
Bachelor of Business Administration -
Royal Melbourne Institute of Technology (RMIT)
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