Suraya Gany
Summary
I have an extensive experience in the customer service and airline industry. My dynamic customer service and teamwork skills with SIA will make me a vital member of your organization. I am pursuing my Degree and am keen to pursue a career in management. Results-oriented and self-driven with extensive experience in customer service and leadership. Effective leader and communicator with important ability to work under pressure, great analytical skills, and excellent time management skills.
Overview
23
23
years of professional experience
Work History
CENTRE ADMINISTRATOR
MindSpace / MindChamps
04.2023 - Current
- I handle confidential and sensitive information with discretion and assist with the preparation of reports and presentations
- I greet and assist clients/parents/visitors as well as vendors
- I maintain a clean and organized work environment
- I monitor, screen visitors, update logs, and help maintain security within the premise
- I execute a record filing system to improve document organization and management.
CENTRE COORDINATOR
Edufront Learning Centre
11.2022 - 04.2023
- I receive, manage, and close tuition assignments
- I handle incoming clients' requests through our website or phone calls
- I provide administrative support (following up on payment status) and customer service (when parent or tutor needs any assistance).
LEADING STEWARDESS
Singapore Airlines Limited
09.2019 - 02.2021
- I set and monitor the high performance standards of all cabin crew
- I manage, motivate, and enable all cabin crew to deliver the airline service philosophy and work towards achieving high performance standards to support SIA's vision and mission
- I direct cabin crew members and foster teamwork
- I have excellent communication, analytical, negotiation, and people management skills.
FLIGHT STEWARDESS
Singapore Airlines Limited
11.2002 - 08.2019
- I provide excellent customer care to passengers while ensuring their comfort and safety throughout the flight
- I am trained to deal with security and emergency situations, which can include administering first aid to passengers
- I am responsible to ensure that all emergency equipment is in working order prior to take-off and that there are enough supplies on board
- I took part in a safety demonstration to make sure passengers know how to use the equipment and what the safety procedures are
- I trained new recruits during OJT to maintain a high level of service.
PERSONAL ASSISTANT TO DIRECTOR OF SALES
Petaling Jaya Hilton Hotel
01.2002 - 10.2002
- I worked with senior sales staff to provide one-to-one support
- I supported senior managers by offering administrative help such as monitoring a manager's email, drafting communications on their behalf, planning and organizing meetings and their travel.
FRONT OFFICE ASSISTANT
Sunway Lagoon Resort Hotel Malaysia
05.2001 - 01.2002
- I performed day-to-day administrative tasks in office environments, ranging from medical facilities to big corporations
- I scheduled and confirmed appointments, directed incoming calls, and welcomed visitors
- I also handled basic inquiries and sorted mail
- I checked in/out hotel guests to hotel rooms.
Education
MASTERS - BUSINESS ADMINISTRATION
Murdoch University
Australia 01.2024
GRADUATE CERTIFICATE - Business Administration
Murdoch University
Australia 04.2023
DIPLOMA - HOTEL & CATERING MANAGEMENT
Kolej Damansara Utama (KDU) Malaysia
Malaysia 02.2001
Skills
- Perform Spreadsheet Functions-1
- Analytical skills
- Interpret the Singapore Workforce Skills Qualifications Framework
- Support and interact with children effectively
- Manage Service Performance
- Establish Relationships for Customer Confidence
- Role Model the Service Vision
- Lead Team Leaders to Develop Business Strategies and Governance Management
- Manage Operations for Service Excellence
- Coach for Service Performance
- Manage a Diverse Service Environment
- Project a Positive and Professional Image
- ADVANCED CERTIFICATE IN SERVICE EXCELLENCE
- Microsoft Office
Languages
English
Fluent
Bahasa Melayu
Fluent
Timeline
CENTRE ADMINISTRATOR
MindSpace / MindChamps
04.2023 - Current
CENTRE COORDINATOR
Edufront Learning Centre
11.2022 - 04.2023
LEADING STEWARDESS
Singapore Airlines Limited
09.2019 - 02.2021
FLIGHT STEWARDESS
Singapore Airlines Limited
11.2002 - 08.2019
PERSONAL ASSISTANT TO DIRECTOR OF SALES
Petaling Jaya Hilton Hotel
01.2002 - 10.2002
FRONT OFFICE ASSISTANT
Sunway Lagoon Resort Hotel Malaysia
05.2001 - 01.2002
MASTERS - BUSINESS ADMINISTRATION
Murdoch University
GRADUATE CERTIFICATE - Business Administration
Murdoch University
DIPLOMA - HOTEL & CATERING MANAGEMENT
Kolej Damansara Utama (KDU) Malaysia
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