Hi, I’m
Suphawadee Roikaeo
Singapore
Summary
As a Thai national and Singapore Permanent Resident, I bring over a decade of residency experience in Singapore, complemented by a solid educational background with a Diploma in Accountancy. My career journey began as a junior accountant, and I am fluent in both Thai (native) and English, enhancing my adaptability and communication in diverse settings. With more than two years of accounting assistance experience and over five years in customer service, I am a highly organized and detail-oriented professional. I am actively pursuing opportunities in front-desk, service, or customer-facing roles where my skills can contribute to exceptional customer experiences.
Overview
17
years of professional experience
Work History
Another Bar
MANAGER
04.2024 - Current
Job overview
- Demonstrated strong people management skills with a team-oriented approach, actively contributing to drink menu development and maintaining accurate costing.
- Optimized supply orders and cost efficiency
- Trained staff to uphold brand standards consistently
- Resolved guest issues ensuring high satisfaction
Marquee Marina
NIGHTLIFE SERVER
07.2022 - 04.2024
Job overview
- Company Overview: Bay Sands Singapore
- Delivered exceptional beverage service, precisely adhering to bar specifications while consistently surpassing guest expectations.
- Collaborated effectively to ensure consistent quality, boosting sales and driving upselling opportunities.
- Supervised all cocktail servers when needed, ensuring smooth operations.
- Bay Sands Singapore
Tipsy Collective
SUPERVISOR
01.2022 - 06.2022
Job overview
- Directed and supervised a team, efficiently managing and optimizing work rosters to boost productivity and drive results.
- Help team to hit target
- Led team to exceed targets efficiently
Tipsy Collective (Tipsy Flamingo)
HOSTESS, SERVICE SUPERSTAR
07.2021 - 12.2021
Job overview
- Spearheaded the pre-opening operations for 'Tipsy Flamingo' at Raffles City Shopping Centre, Singapore.
- Guided and trained new team members and part-timers in alignment with the company's Standard Operating Procedure.
- Enhanced customer satisfaction by delivering efficient and attentive service.
- Streamlined operations through team collaboration
- Surpassed sales with strategic upselling methods
Black Tap Craft Burgers & Beer
HOSTESS
12.2020 - 06.2021
Job overview
- Managed table reservations by efficiently answering calls and accurately reporting guest counts to the main office.
- Ensured accurate updating of reservation system.
- Contributed to optimized seating and customer flow.
Marquee
SERVICE CREW
01.2020 - 12.2020
Job overview
- Company Overview: Bay Sands Singapore
- Maintain updated knowledge of guest arrivals, departures, VIPs, and in-house group activities through regular team briefings.
- Bay Sands Singapore
Azmaya Honten KT Holding Pte Ltd
WAITRESS
03.2017 - 05.2019
Job overview
- Company Overview: Singapore
- Engaged in daily restaurant operations, focusing on staffing, service excellence, and cost control to optimize revenue and ensure guest satisfaction.
- Singapore
BKK Forex Pte Ltd
ACCOUNTS ASSISTANT
11.2014 - 02.2017
Job overview
- Company Overview: Singapore
- Executed comprehensive accounts bookkeeping for multiple companies under the Yen Investment subsidiary portfolio.
- Singapore
The Camera Workshop
SALES & CUSTOMER SERVICE SPECIALIST
04.2011 - 04.2014
Job overview
- Company Overview: Singapore
- Spearheaded product sales and managed inventory, demonstrating exceptional organizational skills and efficiency in cashiering duties.
- Ensured optimal inventory levels for high demand
- Trusted with managing financial transactions securely
- Singapore
HOSTESS SERVICE SUPERSTAR
07.2008 - 04.2011
Job overview
- Delivered captivating performances at high-profile marketing events, corporate functions, and TV broadcasts in Thailand.
- Acquired international performance experience across multiple Asian countries, including Singapore.
- Collaborated with professional concert bands and performed at premier clubs and nightspots on a contractual basis.
- Contributed choreographic expertise to charity and not-for-profit events within the Thai community in Singapore.
Education
Jamnong Commercial SchoolThailand
DIPLOMA from ACCOUNTING
01.1998
Skills
- Workforce planning
- Operational efficiency
- Budget management
- Scheduling
Languages
Thai
English
Personal Information
- Title: SUPERVISOR
- Visa Status: Singapore Permanent Resident
- Nationality: Thai
- Residence Permit: Singapore Permanent Resident
Timeline
MANAGER
Another Bar
04.2024 - Current
NIGHTLIFE SERVER
Marquee Marina
07.2022 - 04.2024
SUPERVISOR
Tipsy Collective
01.2022 - 06.2022
HOSTESS, SERVICE SUPERSTAR
Tipsy Collective (Tipsy Flamingo)
07.2021 - 12.2021
HOSTESS
Black Tap Craft Burgers & Beer
12.2020 - 06.2021
SERVICE CREW
Marquee
01.2020 - 12.2020
WAITRESS
Azmaya Honten KT Holding Pte Ltd
03.2017 - 05.2019
ACCOUNTS ASSISTANT
BKK Forex Pte Ltd
11.2014 - 02.2017
SALES & CUSTOMER SERVICE SPECIALIST
The Camera Workshop
04.2011 - 04.2014
HOSTESS SERVICE SUPERSTAR
07.2008 - 04.2011
Jamnong Commercial School
DIPLOMA from ACCOUNTING
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