Sunshine Montecillo

• Maintained a 100% on-time SLA for order delivery, ensuring customer satisfaction and loyalty.
• Collaborated with a team of two colleagues to manage clientele including private clinics, hospitals, nursing homes, and home delivery patients.
• Resolved customer inquiries and concerns regarding shipments, tracking information, and delivery status, ensuring a positive customer experience.
• Handles price maintenance channels between Principal, leading to more efficient resolution of pricing issues and discrepancies.
• Liaised with principal, sales, and warehouse teams to ensure timely and cost-effective delivery of goods.
• Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
• Trained new associates on basic and advanced shipment procedures.
• Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.

As a Logistics Coordinator, my responsibilities include managing customer order fulfillment to ensure timely production and delivery, as well as coordinating receipt of materials from suppliers and conducting quality inspections to maintain adherence to standards

• Goods receipts from material and finished goods suppliers
• Conducted rigorous incoming and outgoing quality inspections to maintain product excellence (QA)
• Provided exceptional customer service, handling inquiries and resolving complaints with diligence
• Utilized root cause analysis to identify core issues and implemented effective containment measures
• Tracked and disseminated performance metrics, contributing to operational transparency and accountability
• Managed picking lists, bills of materials, and work-in-progress to streamline production processes
• Proficiently performed data entry on CRM (DAX) system, recording stock movements, reconciling stocks, and generating shipping documents
• Coordinated last-mile courier services, ensuring adherence to service level agreements (SLAs) and turnaround times (TAT)
• Lead the creation of workflow and work instructions for Value Stream Mapping (VSM) projects, optimizing operational efficiency
• Collaborated closely with the IT team to facilitate system updates and User Acceptance Testing (UAT), ensuring optimal system performance

· Liaise with Harbor Master and port personnel to manage vessel berth allocation and movements, ensuring efficient vessel traffic.

· Arrange pilotage services for vessel docking/undocking operations and coordinate with both foreign and domestic ship agent operators.

· Collaborate with the Philippine Ports Authority (PPA) to organize the daily berthing schedule of vessels.

· Oversee vessel harbor pilotage scheduling and communicate effectively with the duty harbor pilot.

· Utilize VHF radio to communicate with foreign and domestic vessels, logging vessel particulars and pertinent information.

· Maintain and update service logs, while also fulfilling other ad hoc duties as required.