Sun Jee Yong
Software Implementation Consultant
Summary
Dynamic Software Implementation Consultant with a proven track record at Linnovate Partners, excelling in business analysis and problem-solving. Enhanced customer satisfaction through effective issue resolution and tailored software solutions. Skilled in system troubleshooting and collaboration, driving successful project outcomes and ensuring seamless transitions for clients.
Overview
4
4
years of professional experience
Work History
Software Implementation Consultant
Linnovate Partners
01.2024 - Current
- Collaborated with development teams to identify bugs, leading to faster resolution times and improved product quality.
- Enhanced customer satisfaction by providing timely issue resolution and thorough post-implementation support.
- Collaborated with cross-functional teams to develop customized software solutions tailored to clients'' unique needs.
- Gathered, documented, and modeled data to assess business trends.
- Troubleshot complex technical issues, collaborating closely with developers to ensure prompt resolution of problems impacting clients'' business operations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Functional System Analyst
Cognizant Technology Solutions, CTS
10.2021 - 07.2023
- Evaluated emerging technologies for potential adoption, aligning with organizational objectives and budgetary considerations.
- Streamlined business processes for increased efficiency through thorough analysis and optimization.
- Ensured data integrity by implementing robust security measures and conducting regular audits of system access controls.
- Championed change management initiatives, supporting users during the transition to new systems and processes for seamless adoption.
- Managed project timelines effectively, ensuring timely delivery of high-quality solutions.
Education
Bachelor of Business Information Systems - Information System
University of Wollongong
Singapore, Null, Singapore 04.2001 -
Skills
Software development life cycle
Business analysis
System configuration
Data migration
Requirements gathering
Implementation management
Software testing
System troubleshooting
Teamwork and collaboration
Problem-solving abilities
Timeline
Software Implementation Consultant
Linnovate Partners
01.2024 - Current
Functional System Analyst
Cognizant Technology Solutions, CTS
10.2021 - 07.2023
Bachelor of Business Information Systems - Information System
University of Wollongong
04.2001 -