SUNIL VEMPALLI PAKSHIRAJU

IT Service Desk Specialist

Danone Asia Pacific. Pte.Ltd

03.2017 - Current

Supporting IT to end users and Senior Management for their Laptops and other Internal Applications. Handling users in Singapore and users in the ISEA regions
Providing Teams, CISCO Webex, Audio/Video Conferencing Support.
Providing Support for Senior Management, Handheld devices like iPhone, iPad, IOS, and Android.
VIP Support experience
User Management
System Administration
IT Systems & Workplace Engineer
Coordinated technical changes with local and international suppliers, ensuring minimal disruption and alignment with business needs.
Proposed and implemented process improvements, enhancing operational efficiency and service delivery.
Administered and maintained Active Directory, Azure AD, Microsoft 365, SCCM, and Intune, executing both project-based and routine maintenance tasks, including security updates
Oversaw recurring IT management tasks and ensured compliance with internal standards and SLAs.
Actively contributed to IT projects in both advisory and hands-on roles, supporting successful delivery and implementation.
Supported workplace IT services including networks, workstations, printers, telephony, and middleware applications.
Maintained strong vendor relationships to support seamless workplace operations.
Provided after-hours support for critical incidents (P1/P2), ensuring business continuity.
Inventory Management
Keeping Track of all the IT Assets, which include Laptops, iPhones, iPads, and Other IT assets.
Maintaining Asset Inventory
Managing AMCs of all IT Assets Laptops, iPads, iPhones
Major Projects Supported
Upgraded Singapore office meeting rooms from Cisco to Logitech video conferencing systems.
Singapore Office Relocations (2017 & 2022) – Providing continued support and infrastructure alignment post-relocation.
Network Refresh – Singapore – Supporting the upgrade and maintenance of network infrastructure.
Email Migration – ISEA – Assisting Support for the transition from Lotus Notes to Microsoft Exchange across the Asia-Pacific region.
Webex Rollout – ISEA – Assisting with deployment and user support for Webex.
Microsoft Teams Rollout – ISEA – Supporting the implementation and adoption of Microsoft Teams across the ISEA region.