Sunil Satghare

• Responsible to drive automation agenda for End User Services, which involves defining strategy, roadmap and delivery.
• Manage team of 20 members consisting of SMEs and developers to deliver process automation across End User Services.
• Collaborated with business and services owners to stay current on intended deliverables and features.
• Utilized Agile software development methods like SCRUM to increase team efficiency by 50%.
• Delivered automation solution which have resulted in approximately 160K hours of savings to date which is equivalent to 88 FTEs.
• Run monthly EUS Automation Forum to discuss deliveries from previous month and also provide demos on cool stuff delivered by team.
• Adapt to already existing toolsets like RunDeck, Atrium Orchestrator, ELK (Elastic stack), Systrack, SCCM and PowerBI to deliver innovative solutions.
• Manage development stack of ReactJS/ AngularJS, .Net, PowerShell and MS SQL to deliver websites deployed using CI/CD pipeline.
• Well versed with Atlassian toolsets like JIRA, Confluence and Bitbucket to manage code traceability to actual request.

• Worked with various stakeholders (Engineering teams, Operational Leads, etc.) to help provide efficient and optimized service.
• Established service improvement team which was responsible in improving incident efficiency by more than 50%
• Implemented and deployed new solutions in liaison with engineering teams
• Implemented Agile process for management of service improvement tasks for workspace services based on Kanban methodologies
• Due to all service improvement activities were successfully able to manage 150,000 VDI environment without have single major incident during my time.

As a subject matter expert in the team my responsibilities are:

• Working closely with internal clients like application owners, business leads and understand their requirement
• Co-ordination with engineering team for new products and solutions
• Operational stability and handling escalations
• Attend Change Management and Problem management meeting and effectively present changes and queries raised regarding virtual workspace
• Prepare weekly, monthly and quarterly management reports
• Respond to IT Risk and audit related queries
• Involved in BCP planning and related activities
• Training of new team members
• Achieved Six Sigma green belt certification by delivering 50% reduction in incidents.

• Member of Global Mobile Technology Operations Team responsible for application and desktop virtualization initiatives
• Handling Citrix farm with over 500 servers and approx.
• 1000 applications spread across globe
• Responsible for day to day support and maintenance of farm
• Installation of applications and getting it tested on UAT and implementation in Production
• Benchmarking resource utilization by applications
• Responsible for Change management, Problem Management and Incident Management
• Involved in virtual machine provisioning activities.

• Managed HSBC UK Citrix farm which had about 800 CPS 4.0 servers and more than 1800 application installed on them with 15000 concurrent users
• In addition to that also involved in attending new application request on Citrix which involved testing application on Citrix and also checking compatibility
• Was also involved in training other team members on Citrix
• Was handling Citrix team lead responsibilities in absence like sending weekly status reports, having meetings with client, etc
• Successfully implemented Citrix Farm for HSBC Dubai, which included setting up of CPS 4.5 farm with SQL Data store and external connectivity
• This was to support 850 users in 4 months’ time
• Was involved in ITIL implementation in HSBC GLT which helped get ISO 20000 certification for organization
• Completed reports detailing network and systems performance and downtime issues

• Managed datacenter and desktop environments
• Managed IT systems on trade floor
• Responsible for debt systems like RTGS and NDS
• Performed incident and change management activities