SUNIL KUMAR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catering Executive
Thong Siek Food Industry Pte Ltd
2021.04 - Current
- Visited catered events throughout day to assess service and customer satisfaction levels.
- Built and maintained excellent customer relations by greeting customers by name, listening and acting on requests and developing and offering special theme meals or holiday specials.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Barista Trainee
Wild Honey Singapore
2016.11 - 2017.05
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Associate of Arts - Hospitality Management
Cardiff Metropolitan University
Singapore12.2020
Higher Diploma in Hospitality Managemet - Hospitality Management
Beacon International College
Singapore02.2020
Diploma in Hospitality Management - Hospitality Management
STEI Institute Pte Ltd
Singapore05.2017
Master of Diploma in Information & System Mngt. - Management Information Systems
EXCEL NET COMPUTERS EDUCATION CENTRE
INDIA09.2012
No Degree - 12TH
Punjab School Education Board
India03.2011
No Degree - 10 TH
Punjab School Education Board
India03.2009
Skills
- Product and Service Knowledge
- Staff Training
- Customer Service
- Customer Relations
- Lead Generation
- Problem Solving
- Management Skills
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Certification
- Certified Fitter, Industrial Training Institute Lalru - Aug-2011 to Jul-2013
Timeline
Catering Executive
Thong Siek Food Industry Pte Ltd
2021.04 - Current
Barista Trainee
Wild Honey Singapore
2016.11 - 2017.05
Associate of Arts - Hospitality Management
Cardiff Metropolitan University
Higher Diploma in Hospitality Managemet - Hospitality Management
Beacon International College
Diploma in Hospitality Management - Hospitality Management
STEI Institute Pte Ltd
Master of Diploma in Information & System Mngt. - Management Information Systems
EXCEL NET COMPUTERS EDUCATION CENTRE
No Degree - 12TH
Punjab School Education Board
No Degree - 10 TH
Punjab School Education Board
- Certified Fitter, Industrial Training Institute Lalru - Aug-2011 to Jul-2013
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