SUNIL KUMAR
DevOps Consultant
Noida
Summary
Highly experienced, Solution oriented professional with around 10+ years of hands on experience in IT and 4+ years in DevOps and cloud transformation. Excellent Verbal and Interpersonal communication skills.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Problem Management Expert
Orange Business
04.2021 - Current
- As part of DevOps team, managing various tools and technologies to deliver various automation outcomes
- Managing and deployed on-prem kubernetes cluster for 2 clients
- Planned and moved on prem VM workload to Google cloud using terraform
- Performed various types of deployment like A/B , Canary using istio
- Hands on experience in Google Cloud services like GCE, GKE, Cloud Storage, App Engine, Cloud functions and Cloud Run, Cloud Build etc.
- Feasibility study of various customer's cloud or digital demands or Requirement
- Part of project experimenting with Gitops using ArgoCD, Github
Technical Specialist
HCL Technologies
03.2019 - 04.2022
- Worked as Tier-3/Technical lead for Cisco Cloud and Managed Servies
- Handled Escalated P1/P2 incidents and Crisis Bridges till resolution
- Create, Validate technical flow chart for automating various L1 tasks
- Builds, tests, and deploys Golden Images using Packer and Ansible
- Create, deploy and troubleshoot containerized application using docker
- Create and maintain Ansible playbooks for different remote hosts
- Create, deploy and maintain various Kubernetes Objects like deployments
- Built Kubernetes cluster on premise using kubeadm for test environment for testing of Virtual Engineer project
- Maintained Git repository for Infrastructure team
- Used Terraform to deploy compute and container infrastructure on Google cloud
- Part of project evaluating Argo CD and Istio service mesh
- Write and Maintain basic python script for network automation
Senior Incident Management Specialist
Orange Business Services
08.2016 - 03.2019
- Responsible for IPT operations of multiple on-premises and Cloud-based clients like GSK, APMM, Singapore airlines, LVMH etc. Having variety of products e.g CUCM, CUC, CUBE, KURMI, CUAEC, Jabber, UCS, ESXi
- Work on High Priority (P1 and P2) and escalated issues from Customer and Drive Triage Bridges till resolution/work around
- Join CAB meetings and Perform various technical Changes like CUCM/CUC upgrade, UCS / ESXi upgrades, Dial plan changes, Certificates, Custom UCCX Upgrade etc
- Work on Issues and provisioning cloud based customer
- Provide Root Cause Analysis and work with Architecture/Implementation team for permanent solution
- Analysis of published Cisco Security Advisories, discuss it with Customers and implement the fix
- Prepare Various internal documents that helped Tier 2 team on process and technical
- Taking Interviews and Mentor newly hired Tier 2
Specialist
HCL Technologies
07.2011 - 08.2016
- Vendor management: On demand and regular Reporting, manage irregularities in bills; improve process and communication with Vendors. Saved thousands of Dollars by improving dispatch process
- Request fulfillment: Move, add, Change, Delete of Cisco IP Phones, CUCM Features like Mobility, Voicemail, contact Center
- As L1 engineer, performed troubleshooting of Various Issues related to Dial plan, CUCM Features, Voicemail, ISDN PRIs, FXS/FXO , UCCX agent login problems etc.
- Mentoring level I engineers and providing necessary technical and process related trainings
Education
B. Tech - IT
Bundelkhand Institute of Engineering & Technology
05.2007 - 05.2011
Senior School (12th) -
Jawahar Navodaya Vidyalaya
04.2005 - 04.2006
10th -
Jawahar Navodaya Vidyalaya
04.2003 - 04.2004
Skills
SCM - Git, GitHub
CI/CD - Jenkins, ArgoCD
IaaC and Config Management- Terraform, Ansible
Container Management - Docker, Kubernetes, Openshift, GKE, Helm, Istio
Public Cloud- Google cloud , AWS and Azure (pursuing)
Operating System- Linux, Windows
Others: Cisco collaboration products, SIP, H323,
Native or Bilingual ProficiencyRoles and ResponsibilitiesCertification
Certified Kubernetes Administrator
Timeline
Certified Kubernetes Administrator
12-2022
Cisco DevNet Associate
08-2021
Problem Management Expert
Orange Business
04.2021 - Current
Technical Specialist
HCL Technologies
03.2019 - 04.2022
Senior Incident Management Specialist
Orange Business Services
08.2016 - 03.2019
Specialist
HCL Technologies
07.2011 - 08.2016
B. Tech - IT
Bundelkhand Institute of Engineering & Technology
05.2007 - 05.2011
Senior School (12th) -
Jawahar Navodaya Vidyalaya
04.2005 - 04.2006
10th -
Jawahar Navodaya Vidyalaya
04.2003 - 04.2004