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Sunil Gangadkar
Singapore
Summary
Provide high quality IT solutions using my technical and functional capabilities
A highly motivated IT Professional with good experience within financial services and banking industry and delivery focused team player with an exceptional track record in infrastructure/application support (Incident/Change/Problem) and continuous optimization across all aspects of IT Infrastructure Operations.
Overview
19
19
years of professional experience
2003
2003
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Global Change Manager Lead
UBS AG/CSC
11.2013 - Current
- Change management is the process of planning, scheduling, communicating and executing changes successfully. Computing platforms, networks, peripherals and associated facilities are critical components in our daily business. These systems, and the environments that connect users to these systems, are subject to repeated changes by new technology, business requirements, contractual requirements, problem fixes and regulatory policies. Change management provides a structured, consistent and measurable change environment.
- My role as Global Change Manager lead includes below activities along with managing regional change managers, Apply a structured methodology and lead change management activities, Chair regional CAB call and participate in T2 and business CABs, Assess the change impact, Complete change management assessments, Create change management strategy, Identify, analyse, prepare risk mitigation tactics, Identify and manage anticipated resistance, Consult and coach service delivery and project teams, Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan, Support communication efforts, Support training efforts, Support and engage senior leaders, Coach managers and supervisors, Coordinate efforts with other specialists, Integrate change management activities into project and service request plan, Manage stakeholders (UBS network team, other infra team and business team), Responsible for Tracking and reporting issues, Perform Change Audits
Associate Operations Manager
UBS AG/Cognizant/Softenger
05.2012 - 11.2013
- Company Overview: Group Technology Infrastructure Services' (GTIS) technical and operational solutions provide stable, available and high performance systems, products and services in support of UBS's business requirements and continued growth.
- Role is to ensure that all processes relating to Major Incident and Problem Management are being administered and owning end to end problem management activities for network related incidents and driving remediation project. Role also requires me to lead, plan, and support activities associated with Networks. Recommend policies and procedures, and mentor staff on technical subjects and business related information.
- Provide strategic direction on Infrastructure stability to Management based on analysis, Ensuring compliance in day-to-day operations, Liaise with Vendor (CSC) to review incident/problem severity and ensure its in align with UBS Taxonomy, Chair PIR calls for major incidents and take appropriate actions to remediate issues, Perform monthly Service Level Review and trend Analysis on incidents/changes to identify stability issues at Infrastructure level, Manage the technical/support relationship between Vendor (CSC) and UBS, Identifying systemic risks and initiating projects to provide tactical and strategic solutions, Own and manage the incident & problem management process, Initiate & Manage large /small scale remediation projects to fix issues identified out of trend analysis, Identify weak points in the landscape and provide recommendations and create operational risk cases, Reporting function - Track and report all infrastructure remediation activities to senior mgmt., Provide periodic analysis to UBS Business partners to highlight issues and proactively mitigate risks, Act as an escalation point for the customer to consult on high impacting or repeated issues, Own and maintain the Known Error Database to ensure tracking of known issues in the environment, Provide comparative analysis on the performance of physical and virtual components in the inventory, Assist management to drive strategic initiatives to improve infrastructure reliability, Coordinate and manage issues around external vendor products (software & hardware), Mandated creation of Knowledge Management Articles for every major incident in order to reduce the MTTR, Played Key role in implementing a seamless failover technology on Optic Fiber Channels for LLTP links
- Group Technology Infrastructure Services' (GTIS) technical and operational solutions provide stable, available and high performance systems, products and services in support of UBS's business requirements and continued growth.
Recovery Manager – Elektron PD
Thomson Reuters
10.2006 - 04.2012
- Company Overview: ELEKTRON PD (Data Delivery Strategy) is a program to deliver a more scalable, functional, flexible and cost effective solution to delivering a consolidated low latency full tick data feed to our clients.
- Role was to ensure that all processes relating to Incident Recovery under One World (ITIL) are being administered as designed and Owning Responsibility for Incident Recovery in most efficient way. Lend top priority support to maintain the accuracy in LAN and WAN and Optimize performance of the WAN network consisting of Cisco 2950 switches by configuring VLANs.
- Point of contact for day to day 3rd Level issues as well as key focal point for any Major Incident which triggers the ICC Process where Incident and Recovery Manager will manage all IRT Meeting for all DEFCON Levels within the ICC Process, Manage escalation within this process to ensure all relevant levels of Management Focus are maintained throughout, Assisted the development teams in the transition of fresh application functionality, Assist Problem Managers to define possible solutions to anomalies and circulate the workaround to 1st and 2nd level support, Work closely with Problem Management and Infrastructure Service Managers during PIR and help them put forward requests for changes (RFC) needed to re-establish quality of service, Work closely with Problem Management in ensuring that all 'Work-Abounds' are implemented as quickly as possible and that all relevant details are recorded in order for a full RCA to be completed and any permanent fixes are identified and implemented to ensure these issues do not happen again, Liaise with support groups in ensuring all Incidents are resolved as quickly and effectively as possible with key focus being on maintaining service to our customers, Provide valuable feedback and work closely with SIP manager to improve operational efficiencies, Proactively identified improvements that can be made to processes based on appropriate recommendations from different business or technology teams, Undertook other general people management and administrative duties as Leave Management, new joiner on boarding formalities, year-end appraisals for the team etc., Innovated multi-tiered business applications and aided in coordinating technical tasks of various infrastructure support teams, Contributed to strategic vision at the departmental and organizational level. Effectively communicated department and project strategies to team members.
- ELEKTRON PD (Data Delivery Strategy) is a program to deliver a more scalable, functional, flexible and cost effective solution to delivering a consolidated low latency full tick data feed to our clients.
Education
Bachelors of Science - Computer Science
Bangalore University, Sri Bhagawan Mahaveer Jain College
Skills
Technical application support
IT service management deployment
Efficient service delivery
Service operations management
Infrastructure management skills
Experience with Cisco systems
Experience with Juniper systems management
Critical application oversight
Project scheduling
Progress administration
Issue regulation
Critical infrastructure support
Technical acumen
Customer focus
Organizational development
Training and coaching
Change management expertise
Influencing skills
Organizational realignment
Change request tracking
Business planning
Team development
Emergency response
Teamwork
Teamwork and collaboration
Computer skills
Positive attitude
Customer service
Problem-solving
Time management
MS office
Problem-solving abilities
Team leadership
Multitasking
Operations management
Multitasking Abilities
Certification
Exin V2. Information Technology Infrastructure Library (ITIL) Certified Engineer, c.881387
Awards
- High Potential Employee, Thomson Reuters
- 2010
- 2011
- 2012
- Above and Beyond Award, Thomson Reuters, Service excellence quarterly program, 6
- Hall of Fame, Thomson Reuters, 2010-09-01
Affiliations
- Toastmasters
Software
HPNA
Business Objects
Interests
Sports, Fitness and travel
Timeline
Global Change Manager Lead
UBS AG/CSC
11.2013 - Current
Associate Operations Manager
UBS AG/Cognizant/Softenger
05.2012 - 11.2013
Recovery Manager – Elektron PD
Thomson Reuters
10.2006 - 04.2012
Bachelors of Science - Computer Science
Bangalore University, Sri Bhagawan Mahaveer Jain College