Sunidhi Yadav

Senior Engineer

Dunnhumby IT Services India Pvt. Ltd

02.2019 - 05.2023

Excellent knowledge about Azure/GCP cloud.
Administered and monitored databases to identify and resolve problems with diverse servers.
Worked closely with various departments to verify database operation maintains alignment with company standardas.
Work is troubleshooting complex production application issues, data fixing, and resolve issues rose as alerts and follow correct resolution procedures as L3 level approach.
Daily checks all databases and production applications are running up.
Excellent knowledge of handling complex SQL queries.
Valuable experience in 3-tier application architecture.
Hands on experience on Linux and power shell scripts.
Coordination among teams of infrastructure and data and development as SPOCs person.
Working on PostgreSQL database through Pg Admin tool for day-to-day application related query.
Handling team as senior resource and mentoring L0/L1 team members.
Creating automated scripts through Python. And monitor alert log file and take actions if any errors found.
Implement plans and schedules for patches, version, and release upgrades.
Roles access privileges for users with help of Active Directory.
Controlling access permissions and privileges.
On-going support and administration of operational databases.
Creating user accounts and profiles with required privileges.
Daily check IIS web application server and active directory also for enable users to login in Application.
Monitor application related jobs and data replication activities.
Handling overnight production issues for two/three applications simultaneously in off business hours support.
Handling monthly deployments through Team city and Octopus and resolving various issues at team level without any development teams support.
And managing application configuration codes, through Git-lab and Team city.
Maintaining SOP's and documentation for team and handling as well.
Attended many capacity and outages planning calls for application.
Following ITIL process in handling incidents, changes and problems and resolved all meeting SLAs. Resolved defects ,problem tickets, enhancements with application teams.
Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities
Wrote and maintained custom scripts to increase system efficiency and performance time
Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects
Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
Worked closely with developers to provide feedback on application designs based on user requirements.
Addressed technical issues and guided end users through resolution.
Increased customer satisfaction by providing exceptional support and resolving issues quickly.
Strengthened client relationships through effective communication and prompt resolution of concerns.
Delivered high-quality application updates using agile methodologies to ensure continuous improvement.

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