Sun Hoe, Eric Tui
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Officer position. Ready to be at the best in the Customer Service Officer position representing the best airport in the world. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Operations Manager
Toys R Us Singapore Pte Ltd
01.1994 - 12.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency reducing shrink of less than 0.10% at cost every financial year.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
No Degree - Arts
Yuying Secondary School
Northeast11.1986
Skills
- Customer Service
- Customer Retention
- Budget Management
- P&L Management
- Cost Control
- Project Management
- Staff Training
- Decision Making
- Team Leadership
- Staff Scheduling
- Teamwork and Collaboration
Certification
- CHRM, SHRI
- ROM - Leadership course
long distance running
love the aerobic fitness that comes with it.
Additional Information
testimonial of what my managing director thought of my work performance
Timeline
Operations Manager
Toys R Us Singapore Pte Ltd
01.1994 - 12.2023
No Degree - Arts
Yuying Secondary School
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