Sundar Somasundaram

Working on production support and new implementations for next version.
Co-ordinate with Product vendor to help End Users with their BAU activities.
Co-ordinate with other GE verticals, on corresponding interface requirements and work on the design and implementation.

Application: Claims System, Time Management System, Alliance Portal, Supply Chain System.

Actively contributed to the architecture, design, and improvement of DevOps processes.
Implemented automated alerting around infrastructure issues which resulted in quicker and more efficient fixes leading to an improvement in the response time to critical errors by 85%.
Collaborated with the agile team to ensure proper infrastructure development planning leading to on-time feature release for 95% of feature requests.
Drive best practice, quality and consistency within design and development phases.

Work with business analyst and customers to determine business requirements and project objectives.
Develop new applications or make enhancements to the existing applications according to project needs.
Ensure project deliverables meet business requirements.
Perform code reviews to identify basic technical and logical errors.

Team lead for TIS module.

Manage a team of approx. 15-18 Customer Service Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded.

Handle escalated customer calls and guide/assist the agents to take calls in premium queue and use of customer service tools.

Design, implement, deployment and maintain ADF application phases.

Drive best practice, quality and consistency within design and development phases.

Provide technical support and consultation for java application and
infrastructure questions.

Individual developed a dashboard to know the Status for the scheduled
Autosys Jobs.

Identify opportunities to fine-tune and optimize applications of java
developed projects.

Utilize and contribute to strategic codebase to design projects.