Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Su Myat Thinzar

Su Myat Thinzar

Overview

15
15
years of professional experience

Work History

Passenger Relationship Officer

Singapore Airline Silver Kris Lounge (Sats Singapore)
03.2023 - Current
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Monitored customer feedback and generated reports to identify areas of improvement.
  • Escort for VIPs and Ministers accordingly the management advise Daily's plan-sheet
  • Working incharged of the lounge areas & First Class Check in for every complains and needs for passengers
  • Making Announcement & Monitoring for every passengers flights for any delays
  • Meet every touch points to until the on board for all passengers


Business Development Agent@ Management Consultant

Royal Fams Property Management (UAE,Dubai)
08.2022 - 12.2022
  • Report directly to Manger
  • Make cool calling
  • Set business appointment meeting with
  • Landlords
  • Generate own pipe line sources from Dubizzle
  • Follow up calls and appointments
  • Provide proposal depends on the locations.

Hostess

Hyatt Property (UAE, AbuDhabi)
01.2022 - 07.2022
  • Andaz Capital Gate, Abu Dhabi
  • City
  • Prepared for breakfast setup for Juice, materials, Coffee tea& stuffs for Business
  • Lunch altogether Breakfast at Dining Room
  • Check all cash box and cash balance before and after entire duty day
  • Do support to coffee station task on behalf of a barista from time to time as guest orders (like, making latte, cappuccino, Double expresso
  • Single Expresso, Flat White & tea)
  • Check all table set up and organize cutlery to team
  • Organize the table arrangement and taking booking for guests
  • Report to team leader for team requirement and guest complains
  • Update ever urgent information to team through by team group

Senior Promotional Consultant

AG Sun Promotional Solution ( Yangon)
06.2019 - 10.2020
  • Handled 25 calls per day to address prospects inquiries and concerns
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Handled 15 to 20 calls per day to address customer inquiries and concerns
  • Reporting Directly to CEO, MD, GM Dealing with Clients
  • Consulting especially for the products whether it matches with their project and plan or not
  • Follow up with the Clients
  • Ensure all KPIs are met that concern Sales
  • Student support and care
  • Cool Calling
  • Managing all Key Accounts and operations
  • Monitored social media and online sources for industry trends
  • Increased customer satisfaction by resolving
  • Service issues
  • Worked with regular customers to understand needs and provide good service
  • Maintained excellent attendance record, consistently arriving to work on time.

Senior Sales Educational Consultant

Wall Street English Myanmar
06.2019 - 10.2020
  • Wall Street English
  • Consultants' students
  • Mainly focus to develop in renewals and referrals who really interest to continue their journeys
  • Ensure all KPIs are met that concern Sales
  • Student support and care
  • Managing and Training for some processes to
  • Junior ECs
  • Solve the clients and students complaints
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance
  • Taking responsibilities like as an Educational
  • Consultant Executive duties include manage for renewal/referral section from other record, consistently arriving at work ready to start immediately.

Business Partnerships Manager

Global Trends Co., Ltd
02.2020 - 11.2021
  • Joined business development meetings and supported market outreach plans to improve business development
  • Lead the business strategy
  • Communicated with Business Partners and global agencies
  • Mainly find out the source from international which is building the relationship with international Business partners
  • Find out & solve the issue as according to case by case
  • Involve in every single activities as business requirements
  • Manage and plan to grow especially in
  • Business development and personal relations. Marketing Communication

Educational Sales Consultant Executive

Wall Street English Myanmar
11.2013 - 11.2014
  • Wall Street English
  • Dealing with every single student what they need and what they achieve
  • Having presentation with the prospects which is consulting about their education, goal and life
  • Have to plan in detail to become their brighter future to progress
  • Do with individual own target to achieve in every single month to hit the own target and there is also have to be achieve team target as well
  • Ensure all KPIs are met that concern Sales
  • Student support and care
  • Need to control the quality of the students' progress and their feedback as well
  • Report to the center director in daily
  • Making follow up to get more renewals, Attended training programs to improve professional knowledge and interpretation skills
  • Increased customer satisfaction by resolving [Product & Service] issues
  • Referrals not only before sale service but also after sales service.

Customer Service Officer

Wall Street English Myanmar
01.2017 - 12.2017
  • Wall Street English
  • Making an appointment with an educational consultant & students
  • Build up a good rapport with every students & prospects
  • Making a schedule and booking for the student's classes
  • Created & Innovated for new idea which are
  • Activities, Classes & Services
  • Creating & participating new activities class with the students
  • Ticketing & Reservation & CRS TRAINER (Zenith TTI System), Making phone Call to prospects and making product presentation in every each of event
  • Monitoring for all sectors details list of Tkt;
  • Booking & Tkt; Issue list, SSR(special service request), Duplicate Booking & Option to handle
  • Making the final plan of Seat Occupied
  • Message (SOM) to the Operation Department & Traffic Department by mail daily
  • Solve the System problem of Agent's
  • Complaints
  • Reservation for Air tickets booking by phone & mail and sales tickets for Ticketing
  • Solve the System Errors & Complaints from
  • PSA Agents
  • And solve clients' complaints
  • Organize & Train to PSA agents how to make reserve tickets under company policy
  • Every Wednesday we have a System
  • TrainingClass
  • I train all Agents "how they have to use the systems to make the booking reservation in detail".

Passenger Service Assistant

Myanmar Airways International Company Limited
  • Check the passenger's Departure Cards with the passenger manifest are correct and included or not!
  • Need to check for over stay passengers in
  • Custom Office
  • Need to finish the task and all the operational things before the Departure time
  • Checking with their passport details
  • Find out if the passengers safely arrive at the aircraft at the right time
  • Checking the passenger line queue and baggage tag whether they are completed.

Yangon City Fellowship
10.2008 - 10.2010
  • English
  • Air Reservation System of

Learning Manager

Amadeus
01.2010
  • Abacus, Galileo
  • LCC

Columbus Lufthansa City Center
01.2014

LCC Online Academy course
01.2014

Columbus Lufthansa City Center
01.2015
  • Dangerous Goods, Safety
  • Management & Aviation Awareness

Civil Aviation Training Institute
11.2021 - 01.2021

Sales Management

ACE Training Center
08.2017 - 08.2017

Airside Safety Induction Briefing

Changi Airport Group ( Singapore)
04.2023 - 05.2023

Education

Bachelor's Degree of Dagon B.A - Myanmar

Skills

  • Microsoft Word
  • Excel
  • Love to find new challenges and
  • Learn new things
  • Sales, Business Development
  • Customer oriented
  • O Customer relation
  • Customer Service Management
  • Sales Presentations
  • Sales Analysis, Training &
  • Development
  • Pre-Sales Technical Consulting
  • Profile
  • Learn More, Think High, Show Result, Love of New Learning & Develop
  • I had 5 years experience in Sales Besides, I have 8yrs already in Customer
  • Service & After Sales Service in Airlines@Hostility & tourism and in Educational
  • Filed In consequence, I am capable of well communicated
  • Yangon
  • Microsoft Word, Excel, I office
  • Jun 2010
  • Employee Skill Training, Module of

Additional Information

  • Achievements , Outstanding Silver Award (April 2018) Diamond Award (August 2018) EC of the Month (August 2018) . Goal Award (September 2018) Silver Award (February 2019) Silver Award (January 2021) Gold Award (May 2021) Diamond Award (June 2021) Languages English

Timeline

Airside Safety Induction Briefing

Changi Airport Group ( Singapore)
04.2023 - 05.2023

Passenger Relationship Officer

Singapore Airline Silver Kris Lounge (Sats Singapore)
03.2023 - Current

Business Development Agent@ Management Consultant

Royal Fams Property Management (UAE,Dubai)
08.2022 - 12.2022

Hostess

Hyatt Property (UAE, AbuDhabi)
01.2022 - 07.2022

Civil Aviation Training Institute
11.2021 - 01.2021

Business Partnerships Manager

Global Trends Co., Ltd
02.2020 - 11.2021

Senior Promotional Consultant

AG Sun Promotional Solution ( Yangon)
06.2019 - 10.2020

Senior Sales Educational Consultant

Wall Street English Myanmar
06.2019 - 10.2020

Sales Management

ACE Training Center
08.2017 - 08.2017

Customer Service Officer

Wall Street English Myanmar
01.2017 - 12.2017

Columbus Lufthansa City Center
01.2015

Columbus Lufthansa City Center
01.2014

LCC Online Academy course
01.2014

Educational Sales Consultant Executive

Wall Street English Myanmar
11.2013 - 11.2014

Learning Manager

Amadeus
01.2010

Yangon City Fellowship
10.2008 - 10.2010

Passenger Service Assistant

Myanmar Airways International Company Limited

Bachelor's Degree of Dagon B.A - Myanmar

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Su Myat Thinzar