Su Mon Aung

• Proactively managed collaboration with vendors and external stakeholders including payment gateways, banks, and billing providers to successfully deliver Payment Manager and Invoice Manager projects.
• Oversaw end-to-end system integration, testing, and deployment, ensuring high-quality delivery that met both business goals and operational timelines.
• Led post-implementation support, managing production incidents to ensure zero SLA breaches; established and enforced Method of Procedure (MOP) and Standard Operating Procedures (SOP) for incident response and system monitoring.
• Provided strategic guidance to production support teams and coordinated cross-functional efforts with business users and developers for effective issue resolution and continuous improvement.
• Governed user access management (UAM) across applications, databases, and Azure storage to maintain compliance and security standards.
• Directed the preparation of software and operational documentation, and facilitated successful internal and external audit reviews.
• Analyzed the impact of new requirements gathered from support and business teams to ensure alignment with system architecture and functionality.
• Designed and implemented scalable, maintainable solutions to meet evolving business needs.
• Developed, tested, and deployed code enhancements with a focus on performance, reliability, and quality.
• Provided production support, diagnosing and resolving issues to ensure system stability and minimal downtime.

• Analyzed the impact of new requirements gathered from support and business teams to ensure alignment with system architecture and functionality.
• Designed and implemented scalable, maintainable solutions to meet evolving business needs.
• Developed, tested, and deployed code enhancements with a focus on performance, reliability, and quality.
• Provided production support, diagnosing and resolving issues to ensure system stability and minimal downtime.

• Involved in SQL coding, performing system analysis, preparing technical documentation, and maintaining application stability and performance.

• Contributed to end-to-end software development, encompassing requirements analysis, system design, development, testing, documentation, and ongoing maintenance.

Actively involved in analyzing system requirements, designing software architecture, coding, testing, and preparing comprehensive documentation.

• Lecturer of programming language courses (Project-based classes of Web application with C#.net and ASP.net, PHP, HTML, CSS, Javascript)
• Research new technologies and prepare course materials
• System Design and project management of students’ lab