Summathey Muniandy
Summary
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.
Overview
28
28
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Sales Manager
SUNNYHILL ACE PTE LTD
2023.06 - Current
- Company Overview: SunnyHill Ace Food Catering
- Management of food procurement, distribution process, and inventory management. Ensuring food are stored in accordance with the guidelines.
- SunnyHill Mart
- Lead and supervise a sales team to achieve revenue and sales goals by developing strategies, setting targets, coaching, and managing customer relationships.
- Key responsibilities include hiring, training, and motivating workers, monitoring sales performance, analyzing market trends, and reporting on sales activities to drive business growth.
- SunnyHill Ace Cleaning Services
- Coordinate and supervise a team of cleaners to ensure all cleaning tasks are completed to a high standard.
- Develop and implement cleaning schedules and procedures to maximize efficiency
- Monitor and inspect cleaning activities to identify areas for improvement.
- Provide training and support to the cleaning team to develop their skills and knowledge.
- Respond to and resolve any client inquiries or concerns in a timely and professional manner.
- Maintain detailed records of cleaning activities, inventory, and staff performance.
- Other duties:
- Managing correspondence and calendars, organizing information and files, maintaining office supplies, and handling basic financial duties like bookkeeping and invoicing.
Administrative Account Executive
SRM Engineering Contractors Pte Ltd
2022.12 - 2023.06
- Overall Administrative duties such as filing, handling mail, making phone calls, replying emails.
- Accounts monitoring and petty cash handling
- Purchase orders, Quotation and invoicing
- Construction enquiries on projects
- Prepare weekly statement and reports
Accounts and Administration Assistant
REZT & RELAX PTE LTD
2022.03 - 2022.11
- Administrative duties such as filing, handling mail, making phone calls, replying emails.
- Accounts monitoring for projects sites
- Handle Construction enquiries from sub contractors
- Recording information, processing, and filing forms
- Prepare monthly statement and reports
- Handle suppliers quotation and invoice for billing
Financial Adviser
Manulife
2020.07 - 2022.02
- Communicating with potential clients
- Provide the best financial planning for clients
Real Estate Negotiator
@realty
2020.06 - 2022.02
- Liaising with clients to market properties in the most appropriate manner to maximise the selling value.
- Respond to texts, emails and phone calls.
- Renting, buying and selling clients properties
Customer Support Officer
TNT Express Pte Ltd / FedEx
2008.09 - 2018.05
- To be the recognised leader of Customer Service provision in the industry by providing customers with friendly fault free service 24hours/day - 7days/week.
- Answer the telephone in accordance to the TNT Express telephone policy.
- Proactive approach to customer requirements based on historic transactions, if applicable.
- Proactively provide customers with accurate product and pricing information based on their needs.
- Proactively ensure that customers are aware of necessary paperwork and any special instructions.
- Communicate accurate and complete shipments statuses from the track and trace system.
- Provide first line support on how to use TNT's self service tools and services (IVR and web services)
- Provide solutions and alternatives based on customer needs.
- Where first call resolution cannot be achieved communicates the appropriate call back time to the customer, and ensures this is in line with agreed timeframes of the Support team or other departments.
Customer Service Executive
Measat Broadcast Network Systems S/B (ASTRO)
2000.11 - 2008.08
- As a Customer Service Executive, my primary job responsibility is to support, manage and improve the overall sales installation. My management skills includes; resource management, staff development, training, reporting and documentation. I am also responsible for the overall customer satisfaction. My job functions include:
- Attending all types of enquiries from customer about ASTRO product and services.
- Resolving problems pertaining issues raised by customer on products and services.
- Provide prompt personalized service to phone-in enquiries from customers.
- Provide fulfillment and installer assignment.
- Receiving and organizing retrieval of ASTRO decoders.
- In charge of Retailers STORM PROJECT
- Responsible for all retailers incentive report & sales target plan.
- Organizing and maintaining the filing system.
- Trained a team of 3 staffs under customer service center.
- Trianed on SAP, VIPS System
Administration Officer
Upland School Penang
2000.05 - 2000.10
- Receiving Incoming and outgoing calls.
- Updating student's records.
- Daily administrative duties.
Account Assistant
Robert Bench Reality Penang
1999.10 - 2000.04
- Provides administrative and basic accounting support to finance teams by managing financial records, processing invoices and payments, reconciling accounts, preparing financial reports, and handling data entry and clerical tasks.
Junior Secretary
LKT Industrial Penang
1998.09 - 1999.09
- Secretarial duties
- Office management
- Clerical task
Customer Service Support Agent
Cititel Hotel Penang
1997.06 - 1998.07
- Front desk - Check In and Check Out process.
Education
Graduate Diploma - Social Psychology & Counselling
Aventis School of Management Singapore
01.2024
Advanced/Higher/Graduate Diploma - Business Studies/Administration/Management
Systematic College Penang
01.2000
Diploma - Secretarial
Rima College (Australia)
01.1997
Sijil Pelajaran Malaysia (SPM) - undefined
SEK MEN TOK PERDANA
01.1995
Skills
- Management Skills
- Outbound Call Centre
- Administration
- Customer Service
- Sales Process
- Sales
- Relationship Management
Certification
Food Safety, Hygiene and Sanitation Certificate Issued by EDU QUEST
Timeline
Cardiopulmonary Resuscitation & Automated External Defibrillator (CPR-AED)
2025-10
Caregiver Training Certification Course
2025-10
Wordsmith Home Tutors Training Program
2025-09
Singaporean Class 3 Drivers Licence Issued by STP Dec 2024 - Current
2024-05
Food Safety, Hygiene and Sanitation Certificate Issued by EDU QUEST
2023-06
Sales Manager
SUNNYHILL ACE PTE LTD
2023.06 - Current
Administrative Account Executive
SRM Engineering Contractors Pte Ltd
2022.12 - 2023.06
Accounts and Administration Assistant
REZT & RELAX PTE LTD
2022.03 - 2022.11
Financial Adviser
Manulife
2020.07 - 2022.02
Real Estate Negotiator
@realty
2020.06 - 2022.02
Customer Support Officer
TNT Express Pte Ltd / FedEx
2008.09 - 2018.05
Customer Service Executive
Measat Broadcast Network Systems S/B (ASTRO)
2000.11 - 2008.08
Administration Officer
Upland School Penang
2000.05 - 2000.10
Account Assistant
Robert Bench Reality Penang
1999.10 - 2000.04
Junior Secretary
LKT Industrial Penang
1998.09 - 1999.09
Customer Service Support Agent
Cititel Hotel Penang
1997.06 - 1998.07
Advanced/Higher/Graduate Diploma - Business Studies/Administration/Management
Systematic College Penang
Diploma - Secretarial
Rima College (Australia)
Sijil Pelajaran Malaysia (SPM) - undefined
SEK MEN TOK PERDANA
Graduate Diploma - Social Psychology & Counselling
Aventis School of Management Singapore