Su Min Lim

Reason for leaving: Covid restrictions of 5-pax capacity in May 2021

• Maintained responsibility for all administrative aspects, including managing patients' schedules and condition records.
• Oversee day-to-day clinical management; drive care and service delivery, ensuring quality outcomes and financial performance.
• Ensure adherence to wellness, health and safely regulations.
• Developed and maintained effective communication and working relationships between stakeholders and contracted physiotherapists.
• Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
• Monitored company inventory to keep stock levels and databases updated.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.

Reason for leaving: Restructuring because of startup founder conflicts

• Executed consistent online messaging across various social media verticals.
• Assisted marketing coordinators and graphic designers with website copywriting and proofing.
• Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
• Assisted in managing corporate social media channels including Facebook and Instagram.
• Designed and presented social media campaign ideas.

A part-time job during my full-time study (Feb 2018 to March 2020) in Bachelor's Marketing & Communication, New Zealand.

• Described and explained details about 1-Day's online marketplace options to inform customers and guide purchasing decisions.
• Evaluated customer information to explore ongoing issues, develop potential solutions, and maintain high-quality service.
• Answered average of 100 emails per day, addressing customer inquiries, solving problems and providing product information.
• Entered customer interaction details in Accredo to track requests, document problems and record solutions offered.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Developed customer service improvement initiatives to decrease customer wait times

Reason for leaving: A freelance, one-time work for a website implementation before leaving for my Bachelor's in New Zealand in Feb 2018.

• Developed and implementation of website
• Increased brand awareness through creation and management of social media channels
• Developed and executed multiple avenues and digital marketing efforts to enhance business's brand visibility.

Reason for leaving: Company decided to relocate their HQ to HK, and I was more focused on family and marriage plans locally.

• Engaged with customers to effectively build rapport and lasting relationships.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Established average of $200k in sales quarterly, including preparing contracts and processing order forms.
• Assisted in travel itinerary such as hotel accomodations and restaurant bookings

Reason for leaving: Family planning in pipeline

• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Developed and maintained courteous and effective working relationships on flight by providing cohesive working environment
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
• Reassured and comforted passengers during turbulent flights and unavoidable delays.
• Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
• Attended workshops in Wine Sommelier Workshops and trainings in Customer Service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Thrived to exceed passengers' expectations and obtained average of 20 compliment letters annually
• Maintained good record of non-complaints flights.
• Excelled to achieve above average assessment checks by Flight Supervisors.

Reason for leaving: Lack of career progression

• Developed strategic relationships with key account suppliers and centre franchisees to foster profitable business initiatives.
• Input financial data and produced ledger reports
• Maintained accurate and complete documentation for all financial department procedures, assist in daily operations and yearly audits
• Worked closely with IT and independently handled implementation of accounting system, from manual book-keeping to software ACCPAC, which resulted in impactful succession in 4 months
• Assisted in planning, implementation, and integration of digital banking system upgrades in progressive completion of 3 months

Reason for leaving: Company restructuring

• Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
• Verified postings to ledgers to confirm accurate entry and account balances.
• Supported operations by communicating with customers, filing documents and managing data.
• Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.