SUMEETHA SELVARAJ
Petaling Jaya
Summary
Receptionist with over 10 years in corporate environments, adept at managing front desk operations, coordinating facilities, and ensuring efficient office administration. Skilled in using the Maximo system for work order management and serving as a liaison between vendors and building management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist
IBM Malaysia
Petaling Jaya
01.2015 - Current
- Managed front desk operations, visitor interactions, mailroom activities, and office supply inventory to maintain smooth office functionality
- Answer, screen, and forward incoming phone calls.
- Provide basic and accurate information in person and via phone/ email.
- Ensure availability of essential office supplies, such as pens, forms, and brochures.
- Coordinate meeting room bookings and office facilities
- Coordinate mail flow in and out of the office and database resources.
- Liaise with vendors, facilities team, and building management
- Raised, tracked, and closed work orders using Maximo system to ensure timely resolution of facilities issues
- First point of contact for facilities issues and building complaints
- Maintain office security by following safety procedures and controlling.
- Issued visitor security badges to ensure compliance with safety protocols.
Admin Officer
DPBIZ Sdn Bhd
01.2014 - 12.2014
- Accommodation & logistics coordination
- Compiled, verified, and submitted immigration documents for visa approval, ensuring compliance.
- Arranging overseas student immigration documents.
- Allocate accommodation for student.
- Coordinated airport transport and booked tickets for students, ensuring timely arrivals.
- Followed up with clients to confirm students' internship placements, enhancing communication.
- Performed administrative tasks including photocopying and faxing documents.
- Attending meeting with hotel managers.
Library Clerk
TAR University College
01.2011 - 12.2014
- Records & operations support
- Handle student inquiries.
- Guide INFOWEB System to student on how to find books through the portal and library online database.
- Organized and filed essential documents for easy retrieval.
- Assisted customers with inquiries and transactions.
- Stamping and keying in details of new books into Virtue System.
- Conducting Induction program for new students.
- Managed correspondence with suppliers and lecturers regarding book requests and purchases.
- Guided attendees during convocations to ensure smooth proceedings.
Customer Service Executive
DKSH Sdn Bhd
01.2010 - 12.2011
- Resolved customer complaints through effective phone communication.
- Handled inbound calls regarding late orders or unreceived items.
- Managed order entries through SAP for efficient processing.
- Received and placed orders for customers through SAP System.
- Verified urgent orders and coordinated direct deliveries to suppliers.
- Key in supplier order item in SAP Systems.
Education
Diploma in Business Administration - Business Administration And Management
Binary College
Kuala Lumpur07-2011
SPM - SPM
SMK Wangsa Maju Seksyen 2
Setapak12-2007
Skills
- Facilities coordination
- Work order management
- Vendor liaison
- Front desk operations
- Meeting room support
- Mailroom and courier services
- Office security
- Microsoft Office proficiency
- Event coordination
Certification
- Facilities Contract Management
- GDPR
- Cybersecurity
- IBM Code of Conduct
- Working at Height
- Threat Response
- Time Management
- Writing Emails People Want to Read
Languages
- Tamil, Fluent
- Malay, Fluent
- English, Good
Timeline
Receptionist
IBM Malaysia
01.2015 - Current
Admin Officer
DPBIZ Sdn Bhd
01.2014 - 12.2014
Library Clerk
TAR University College
01.2011 - 12.2014
Customer Service Executive
DKSH Sdn Bhd
01.2010 - 12.2011
Diploma in Business Administration - Business Administration And Management
Binary College
SPM - SPM
SMK Wangsa Maju Seksyen 2