Mathalaimuthu Abraham
Summary
- Certified Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity.
- Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Desktop Support Engineer
CTC Global Pte. Ltd.
07.2021 - Current
- Worked with senior project managers to assist with day-to-day functions.
- Identified project scopes, constraints, risks and deadlines.
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Supported project managers in managing schedules and milestones.
- Prepared and filed documents and collected data to track performance and efficiency.
- Coordinated internal resources and third-party vendors for flawless execution of projects.
Senior Declaration Officer
Tradenet Services Pte Ltd
09.2017 - 06.2021
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Developed team communication with operation team and information while contacting clients
- Worked with customers to understand requirements and provide exceptional service by declaring on time without issue to satisfy customer service
- Able to supervise night shift duty without any assistance
- Performed various permits both Import and Export
- Worked with Operational Team and Customs to resolve problems, to provide exceptional customer service.
Sales Assistant
Mustafa Centre
08.2014 - 01.2015
- Greeted customers and offered assistance with selectingmerchandise, finding accessories and completing purchases
- Served every customer with knowledgeable, friendly support atevery stage of shopping and purchasing
- Identified new targets, developed new business opportunities andpresented product lines to customers
Education
A Level - A LEVEL
M.A.M SEC. MATRICULATION HR
Tamil Nadu, India03.2014
Skills
- Diagnostic Troubleshooting
- Microsoft Intune (Mobile Device Management Software)
- Microsoft Deployment Toolkit
- System on Boarding
- MS Office
- Microsoft Excel Proficiency
- Outlook Web App (Email Clients)
- Multitasking and Time Management
- Help Desk Support
- Deployment Leadership
- Effective Project Management
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Flexible and Adaptable
- Computer Skills
Accomplishments
- Collaborated with team of Singapore General Hospital (SGH) in the development of Leasing Asset project.
- Achieved massive deployments through effectively helping with scheduling .
- Resolved product issue through consumer testing.
Additional Information
- Combat Skills Badge-NS (2016) MPAT Operator Course-NS (2016) Full-Time National Service Certificate (SAF-2017) Customs Competency Test (2017), SOCIAL SKILLS Communication Leadership
- Collaborated with team of Singapore General Hospital (SGH) in the development of Leasing Asset project.
- Achieved massive deployments through effectively helping with scheduling .
- Resolved product issue through consumer testing.
Timeline
Desktop Support Engineer
CTC Global Pte. Ltd.
07.2021 - Current
Senior Declaration Officer
Tradenet Services Pte Ltd
09.2017 - 06.2021
Sales Assistant
Mustafa Centre
08.2014 - 01.2015
A Level - A LEVEL
M.A.M SEC. MATRICULATION HR