Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Sumathi Loganathan

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Highly-motivated clinic in charge depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.

Overview

5
5
years of professional experience

Work History

Clinical in Charge

Tay Dental Surgery Pte Ltd
01.2022 - Current
  • Managed team of employees, overseeing hiring, training, and professional growth of employees.
  • Received and processed stock into inventory management system.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Handled [Number] calls per day to address customer inquiries and concerns.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Supervised and performed human resource management functions for subordinates.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Dental Surgery Assistant

White Dental Group,Singapore
04.2019 - 12.2021
  • Overseas daily office activities and provide direction and guided to staff as needed
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.
  • Completed patient referrals to other medical specialists.
  • Organized patient files and streamlined operations to improve efficiency.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Collaborated with team members to achieve target results.
  • Monitored company inventory to keep stock levels and databases updated.

Dental Assistant

National Dental Centre
04.2018 - 04.2019
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.

Education

No Degree - SPM Equivalent For O Level (2000 -2004 )

Ministry of Education Malaysia (Johor Bahru )
Malaysia

No Degree - Basic Dental Course ( 2017- 2018 ) CERTIFICATE

Four Hands Training School
Singapore

No Degree - Diploma in Health Services Management ( COMPLETED)

Kaplan Higher Education Institute
Singapore

Skills

  • Advising Patients
  • Procedure Support
  • Supply Ordering
  • Patient Flow Management
  • Advising and Educating Patients
  • Relationship Building
  • Emergency Dental Care
  • Dental Radiography
  • Kodak SOFTDENT
  • Customer Service

Languages

English
Advanced (C1)
Tamil
Advanced (C1)
Malay
Advanced (C1)

Timeline

Clinical in Charge

Tay Dental Surgery Pte Ltd
01.2022 - Current

Dental Surgery Assistant

White Dental Group,Singapore
04.2019 - 12.2021

Dental Assistant

National Dental Centre
04.2018 - 04.2019

No Degree - SPM Equivalent For O Level (2000 -2004 )

Ministry of Education Malaysia (Johor Bahru )

No Degree - Basic Dental Course ( 2017- 2018 ) CERTIFICATE

Four Hands Training School

No Degree - Diploma in Health Services Management ( COMPLETED)

Kaplan Higher Education Institute
Sumathi Loganathan