Sum Tong
Summary
Professional with strong background in mortgage consulting, ready to deliver results. Known for exceptional problem-solving skills, effective communication, and deep knowledge of lending practices. Always keen at fostering team collaboration and adapting to changing needs, ensuring positive outcomes.
Overview
19
19
years of professional experience
Work History
Mortgage Consultant
Morins Consultancy
01.2024 - Current
- Developed strong relationships with real estate agents, fostering referrals and expanding business opportunities.
- Streamlined loan application processes for faster approvals and more efficient service to clients.
- Enhanced client satisfaction by providing personalized mortgage consultations and addressing their individual needs.
Director
Twinwin Pte Ltd
01.2014 - 07.2017
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Client Adviser
UOB
06.2011 - 12.2011
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Relationship Manager
Standard Chartered Bank
01.2009 - 06.2011
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Mortgage Specialist
Ocbc
09.2006 - 12.2008
- Developed strong relationships with real estate agents, fostering referrals and expanding business opportunities.
- Streamlined loan application processes for faster approvals and more efficient service to clients.
- Enhanced client satisfaction by providing personalized mortgage consultations and addressing their individual needs.
Education
Bachelor of Science - Accounting
Cardiff University
Wales, UK06.2006
High School Diploma - Business Administration And Management
Bellerbys College
Brighton And Hove, UK07.2002
Skills
- Relationship building and management
- Document review
Timeline
Mortgage Consultant
Morins Consultancy
01.2024 - Current
Director
Twinwin Pte Ltd
01.2014 - 07.2017
Client Adviser
UOB
06.2011 - 12.2011
Relationship Manager
Standard Chartered Bank
01.2009 - 06.2011
Mortgage Specialist
Ocbc
09.2006 - 12.2008
Bachelor of Science - Accounting
Cardiff University
High School Diploma - Business Administration And Management
Bellerbys College
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