Sultana Ashrafunnisha

• Joined as Business Associate, promoted to AM in July 2023
• Handles HR/admin tasks in the business
• Responsible for end to end recruitment for employees in APAC region (job postings, screening candidates, interviews, technical tests before hiring, employment contracts, onboarding and offboarding)
• Source for candidates based on required competencies and requirements from clients from database
• Ensure good relationship with clients, assist them with candidates technical tests submissions, new job requirements and arranging interview dates etc
• Maintain candidates and employees database and HR documents
• Arranging couriers for laptop issuance and collection from clients, new hires and terminated employees
• Responsible for employees payroll in DBS IDEAL
• Does CPF/MPF contribution for Singapore/Hong Kong employees
• Process employment pass applications for HK employees (have not done this locally yet)
• Handles employees queries such as salaries/payslips and other HR-related matters
• Update/create SOPs to improve work processes whenever required.
• Does monthly reports/payroll sheet/P&L tabulation reports in Google Sheet
• Calendaring for MD (events, reminders, meetings with clients)
• Travel plans arrangement for employees when needed
• Carry out any other adhoc HR/admin tasks required by MD

• Began as Admin Officer (2015 to 2017), Senior AO (2018 to 2020), AAE (2021 onwards) promoted twice
• Team lead for 3 administrative officers
• Responsible in overseeing 3 buildings carpark administration
• Assisted team in solving operational issues, rectifying/doing reports in EXCEL adhering to deadlines and SOPs
• Review/write/propose SOPs for carpark management (FM)
• Provided admin support to team of managers and executives on day to day work matters in the department
• Responsible for monthly/weekly figures carpark income reporting to HOD and senior management
• Responsible in training and coaching new admin staff in the FM department
• Main liaison for all admin related matters in between departments
• CORPPASS administrator role
• Involved in carpark/tenants user experience projects in FM such as hardware/software upgrading works and mobile app digitalization
• Performed EA duties when needed which includes coordination/distribution of meeting minutes, setting up meetings, calendaring for HOD etc
• Member of company's RC committee, planning for events such as team buildings, D&Ds, Family Days and gathering sessions.

• Handled carpark administration at One Raffles Quay building tenants
• Prepared carpark income reports monthly/weekly reports via EXCEL for finance
• Does GIRO collection for season parking via DBS IDEAL/HSBCNET
• Responsible in driving revenue daily in carpark lots sale in the building
• Responsible in indentation of office & pantry supplies
• Assisted Building Manager in general administrative duties such as meeting coordination, archive documents, circulars distribution.

Worked as admin supports to various organizations during this period as follows

• Worked as admin assistant in One Marina Property Service Pte Ltd, did building/office management role
• Worked in Transnational Supply Chain Logistics as mailroom/operations support clerk
• Worked as temporary corporate support officer with Singapore Prisons Service, assisted in The Yellow Ribbon Project