Sultan Najmi
Jeddah
Summary
Experienced in supply chain, operations and customer experience. Results-oriented professional with a strong background in administrative management, performance monitoring and evaluation, and strategic vision. Skilled in effectively hiring and onboarding talented individuals, driving operational efficiency, and ensuring adherence to policies and regulations. Demonstrates expertise in developing and enforcing policies, optimizing processes, and achieving organizational goals. Committed to driving excellence and continuous improvement in all aspects of administrative operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Operations Specialist
DHL Global Forwarding
12.2023 - Current
- Managing Key Accounts.
- Handling projects.
- Managing budgets.
- Planning and Forecasting.
- Fleet management (Lease Trucks)
- Handling cross border shipments.
- KPI results driven.
Operations Manager
Haji Abdullah Alireza & Co. Ltd.
10.2021 - Current
- Analyze customer satisfaction scores and identify areas for improvement
- Monitor quality, quantity, delivery times and transportation cost
- Handled departmental scheduling to maintain proper staffing for shifts
- Manage the customer service budget and track financial performance
- Identify and implement new processes to improve operational efficiency
- Lead, direct and manage fleet operations staff.
Senior Operations Executive
Maersk Saudi Arabia
03.2019 - 10.2021
- Handling transportation and clearance
- Making sure vehicles are properly maintained and drivers are following warehouses safety rules
- Defined problems, collected data, established facts and validated conclusions
- Provide product information and resolved concerns to assist customers.
OPERATIONS SPECIALIST
Hapag-Lloyd - Jeddah
04.2018 - 03.2019
- Contributed to strategic planning to guide decisions aligned with company vision and goals
- Arranging transportation for empty containers
- Steering and Planning equipment
- Handing transshipment, empties and load permit in SEDI.
SALES EXECUTIVE
Hapag-Lloyd
11.2017 - 04.2018
- Collaborated with marketing to develop and execute marketing campaigns
- Updated information in customer accounts and maintained CRM databases
- Resolved customer disputes and accounts receivable discrepancies
- Analyzed market and competitor trends to make informed business decisions
- Maintained strong relationships with key customers and stakeholders.
CUSTOMS SPECIALIST
Glaube Logistics
12.2015 - 11.2017
- Obtained line releases for frequent shipments of low-risk commodities, high-volume entries and multiple-cargo loads
- Prepared and processed import and export documentation according to customs regulations, laws and procedures
- Provided counsel to customers on import and export restrictions, tariff systems, insurance requirements, quotas, and other customs-related matters
- Arranged payments of taxes and duties for shipments
- Arranged transportation, warehousing and product distribution of cargo.
Education
BACHELOR OF SCIENCE (B.S.) IN MICROBIOLOGY -
King Abdulaziz University
01.2015
Skills
- Administrative Management
- Strategic Vision
- Operational Efficiency
- Policy Development and Enforcement
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Problem Anticipation and Resolution
- Trilingual
Certification
2023, Transportation and Logistics (CLT), Chartered Institute of Logistics & Transport
Languages
Arabic
English
Urdu
Timeline
Senior Operations Specialist
DHL Global Forwarding
12.2023 - Current
Operations Manager
Haji Abdullah Alireza & Co. Ltd.
10.2021 - Current
Senior Operations Executive
Maersk Saudi Arabia
03.2019 - 10.2021
OPERATIONS SPECIALIST
Hapag-Lloyd - Jeddah
04.2018 - 03.2019
SALES EXECUTIVE
Hapag-Lloyd
11.2017 - 04.2018
CUSTOMS SPECIALIST
Glaube Logistics
12.2015 - 11.2017
BACHELOR OF SCIENCE (B.S.) IN MICROBIOLOGY -
King Abdulaziz University
Similar Profiles
DILLI BABU GDILLI BABU G
Specialist at DHL GLOBAL FORWARDING FREIGHT SHARED SERVICES (INDIA)Specialist at DHL GLOBAL FORWARDING FREIGHT SHARED SERVICES (INDIA)
KRIS M. CERULLIKRIS M. CERULLI
Station Manager JFK at DHL Global ForwardingStation Manager JFK at DHL Global Forwarding
Sarah ToumiatSarah Toumiat
Alternante sales support at DHL Global ForwardingAlternante sales support at DHL Global Forwarding
Jose DazaJose Daza
Air Freight Manager at DHL Global ForwardingAir Freight Manager at DHL Global Forwarding
MUHAMMAD UMAR KHANMUHAMMAD UMAR KHAN
Intern at Global Environmental and Management Services (GEMS)Intern at Global Environmental and Management Services (GEMS)