Sulaiman Koh
Summary
I'm an individual who is driven and motivated with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs.
Strong communication and interpersonal skills for providing quality customer service.
I strive for self improvement and growth.
I am willing to learn, gain valuable knowledge, and to take on the diversifying changes and challenges faced in today's market.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Courier Runner
DOT Forwarders Pte Ltd
10.2019 - 10.2020
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Established lasting relationships with customers by delivering documents on time, interacting professionally and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally
Customer Relations Officer
Keppel Club
11.2019 - 02.2020
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Experienced with customer relationship management (CRM).
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services and company information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Promoter
Courts
09.2018 - 09.2018
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Demonstrated and explained "HP" products to over customers daily to persuade customers to purchase product.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
Front Server
Quentin’s Eurasian Restaurant
06.2014 - 06.2015
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
No Degree - Diploma in Retail
NATC Institute
Singapore12.2022
No Degree - Arts & Events Management
Institute of Technical Education
Singapore10.2020
No Degree - SEAB GCE O Level
Broadrick Secondary School
Singapore12.2017
No Degree - SEAB GCE N Level
Broadrick Secondary School
Singapore12.2016
Skills
- Coordinating Efficient Routes
- Attention to Confidentiality
- Excellent Driving Skills
- Issue Escalation
- Business Processes and Procedures
- Delivering Time-Sensitive Specimens
- Valid Driver's License
- Verbal and Written Communication
- Critical Thinking
Accomplishments
- Outstanding Crew Award in F1 Event - Information Booth Ambassador
- NPCC Cadet Leader - Sergeant Rank
- Edusave Good Progress Award
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
Food and Beverage Safety and Hygiene Policies and Procedures
Completion of Full-time national service
Class 2B, 2A, 2 & 3 License
Languages
English
Malay
Chinese (Mandarin)
Timeline
Customer Relations Officer
Keppel Club
11.2019 - 02.2020
Courier Runner
DOT Forwarders Pte Ltd
10.2019 - 10.2020
Promoter
Courts
09.2018 - 09.2018
Front Server
Quentin’s Eurasian Restaurant
06.2014 - 06.2015
No Degree - Diploma in Retail
NATC Institute
No Degree - Arts & Events Management
Institute of Technical Education
No Degree - SEAB GCE O Level
Broadrick Secondary School
No Degree - SEAB GCE N Level
Broadrick Secondary School
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