Sulaiman Abdullah

Sales Strategy and Planning:
*Develop and implement sales strategies to achieve company goals and objectives.
*Set individual and team sales targets and track performance.
*Conduct market research and identify new business opportunities.
*Analyze sales data and provide insights to improve sales performance.

Client Relationship Management:
*Build and strong relationships with existing and potential clients.
*Understand client needs and provide solutions
*Address client inquiries and resolve issues promptly and effectively.
*Ensure customer satisfaction and loyalty.

* Established long-lasting relationships with key clients through effective account management and consistent communication.

Sales Operations:
*Generate leads and convert them into qualified prospects and customers.
*Prepare and present sales proposals and quotations.
*Negotiate contracts and terms with clients & vendors.
*Strong knowledge of ocean ,air, warehousing & Cross border operations

Team Management:
*Lead and motivate a sales team of 5 to achieve targets.
*Provide training and development opportunities to sales representatives.
*Evaluate performance and provide feedback of team members.

Ad-hoc Duties:
*Collaborate with internal departments (e.g., operations, finance) to ensure smooth operations.
*Stay up-to-date with industry trends and regulations.
*Represent the company in a professional manner.
* Overseas travel meeting.

Added Value to the company:

• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Led team by answering complex customer questions and mentoring personnel one-on-one.
• Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
• Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Assisted with new hire processing and existing training programs.

• Submit monthly sales report of progression &to develop new business opportunity.
• Prepare official quotation, respond to enquiries.
• Work with Customer service & operation team.
• Respond to & follow up on enquiries.
• Develop & grow new accounts.
• Monitoring & arranging shipments for customers smoothly.
• Perform Cold-calling and work to build a book of businesses.
• Visit potential customer to do presentation of our business.
• Problem solver & give one stop solutions for clients.
• Maintain good, professional working relationships & effective communication with existing & new clients.
• Travel overseas for meeting with new clients.
• Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
• Communicate with overseas Agents for affordable rates for our clients.
• 24/7 prepared for any urgent matters by WhatsApp or call from clients.
• Working with overseas agent based on their time.
• Customer satisfaction is the main priority.
• Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
• Established long-lasting relationships with key clients through effective account management and consistent communication.

• Responsible for daily import, export, and transshipment operations.
• Coordinate with local customer, overseas agents and shippers, freight forwarders and trans-porters.
• Assisting in processing customer's order promptly and resolve shipment issues.
• Prepare documents such as pre-alerts, permit declaration for Singapore customs clearance.

• Execute daily booking & TWBs.
• Booking processing.
• Handle import & export documentation.
• Liaise with internal & external customer & service providers for operation coordination.
• Handle general vendor sourcing & rates request.
• Prepare and ensure timely submission of reports i.e management report, key report, key performance, indicator report.
• Monitor vendor/ trucker's key performance indicator measurement and drive continuous improvements.
• Handle trucking challenges, be in control & provide solutions to customer& service providers.