Suk Teng Woo
Summary
Dynamic Retail Supervisor with a proven track record at NTUC Fairprice Co-Operative Limited, excelling in customer service management and inventory control. Spearheaded staff training initiatives, boosting team performance and enhancing store operations. Demonstrated exceptional teamwork and time management skills, significantly improving customer satisfaction and financial accountability.
Overview
2025
2025
years of professional experience
Work History
Retail Supervisor
NTUC Fairprice Co-Operative Limited
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Trained and oriented associates to maximize team performance.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Facilitated team meetings to discuss sales targets, share feedback, and develop cohesive strategies for achieving goals.
Retail Cashier
NTUC Fairprice Co -Limited
04.2020 - 02.2025
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Operated POS terminals and cash drawer balancing.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
SPM -
SMK Darul Ridwan
Malaysia 11.2012
Skills
- Task delegation
- Inventory control
- Store organization
- Staff training and development
- Store operations
- Customer service management
- Employee motivation
- Staff meeting leadership
- Handling complaints
- Sales floor organization
- POS terminal operation
- Retail operations
- Superior work ethic
- Inventory management
- Financial recordkeeping
- Google analytics
- Customer credit management
- Willingness to learn
- Teamwork
- Time management
Timeline
Retail Cashier
NTUC Fairprice Co -Limited
04.2020 - 02.2025
Retail Supervisor
NTUC Fairprice Co-Operative Limited
SPM -
SMK Darul Ridwan
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