Sui Zhan Ming

Restaurant in charge at Jewel

Weekly schedule and duty rosters.

Ensure proper stationing everyday at work to my staffs and tip top customer service.

Settles food complains and explanation to guests why are food taking so long or if there is any mistakes in the food etc.

Cleanliness in the outlet , outlet cleaning and also ensuring cutleries/condiments sets are wash weekly.

Hiring of part timers and full timers. Have in possession a lot of young part timers that always work with me.

Upselling and also think of marketing strategy that can attract more guests to dine it like tea time promotion or vouchers etc.

Changi Jewel is a tourist attraction place as there are a lot of tourists flying into Singapore. Met a lot people from different countries and I enjoyed talking to them as I am working!

Valet people home using their cars after they drink.

Liasing with KTVs , Pubs etc on how many drivers needed.

Have connections with a lot of customers that will come back and ask me to valet them home.

Oversee 2 of the cafe at Tampines Alps Residence and Bedok Reservoir and ensure that all customers dining in have a great experience here.

Do weekly schedule and hiring of part timers.

Turnover during peak periods to ensure that company maximise the profit earned.

Give suggestions on how to improve the company and upsell the products.

Service recovery if there are unsatisfied customers.

Ordering of alcohols from guests and serve them when the drink is ready.

Cleaning and clearing of tables and sweeping , mopping of the floor etc.

Need to know different kinds of alcohol available and their brands.

Restaurant in charge at Marina Bay Sands

Weekly schedule and duty rosters.

Ensure proper stationing everyday at work to my staffs and tip top customer service.

Settles food complains and explanation to guests why are food taking so long or if there is any mistakes in the food etc.

Cleanliness in the outlet , outlet cleaning and also ensuring cutleries/condiments sets are wash weekly.

Taking in reservation as there are VIP rooms only available in Marina Bay Sands Tim Ho Wan.

Have open new outlets together with District Managers for Great World City and Jewel Tim Ho Wan and was task alone to open Marina Bay Sands Tim Ho Wan.

Hiring of part timers and full timers. Have in possession a lot of young part timers that always work with me.

Upselling and also think of marketing strategy that can attract more guests to dine it like tea time promotion or vouchers etc.

Part time at Tim Ho Wan

Ensure that tables are cleared and cleaned before setting up the specific utensils on the tables before allowing another batch of customers to dine in.

Backup the host to ensure that when there is empty seats , the backup communicates to the host through the walkie-talkie , vice-versa.