SUHENTHRAN KRISHNAN
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level tour position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
DRIVER CUM GUIDE
TAXI
01.2009 - 01.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
TICKETING RESERVATION OFFICER CUM TOUR COORDINATOR
TRAVELLING AGENCY
01.2001 - 01.2009
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Handled billing information over phone.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked closely with front desk to achieve full occupancy of property.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
- Maintained awareness of types of rooms available in different resort locations.
- Checked in average of 20 passengers per flight.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
High School Diploma -
SMK ST GEORGE TAIPING
TAIPING PERAK01.2000
Skills
- Time Management
- City and Non-City Driving
- Vehicle Inspection
- Order Picking and Processing
- Route Management
- Customer Rapport
- Customer Service
- Valid Driver's License
- Money Transfer Systems
- Schedule Management
- Passenger Support
- Safe Driving Techniques
- Staff Development
- Defensive Strategies
- Loading and Unloading
- Safety Management
- Sales and Marketing
- Adjusting Targets
- Roadside Assistance
- Damage Prevention
- Processes and Procedures
- Utilization Optimization
- DOT Requirements
- Driver Routing
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Tamil
Advanced (C1)
Timeline
DRIVER CUM GUIDE
TAXI
01.2009 - 01.2023
TICKETING RESERVATION OFFICER CUM TOUR COORDINATOR
TRAVELLING AGENCY
01.2001 - 01.2009
High School Diploma -
SMK ST GEORGE TAIPING
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