Razizy Bin Misrom
Restaurant Manager
Summary
An enthusiastic, dedicated and responsible person. A “People” Person Committed towards achieving end results and goal oriented. Understands the “Big Picture” while still being attentive to little details. Always believes in “Lead by example” mindset.
Constantly seeking to build a positive working environment. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
29
29
years of professional experience
Work History
Restaurant District Manager
Katrina Group
2021.12 - Current
- Correctly calculated inventory and ordered appropriate supplies.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Led and directed team members on effective methods, operations, and procedures.
- Skilled at working independently and collaboratively in a team environment.
Senior Restaurant Manager
Katrina Group
2019.01 - 2021.12
- Coordinate daily Front of the House and Back of the House restaurant operations of 3 outlets- Jem, Clementi Mall and The Star Vista
- Deliver and train superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Train new and current employees on proper customer service practices
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implement policies and protocols that will maintain future restaurant operations
- Streamlined operations for increased efficiency by conducting regular audits of restaurant processes and procedures.
Outlet Restaurant Manager
Katrina Group
2015.12 - 2020.12
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
Assistant Operations Manager
IndoChine Group
2012.01 - 2015.10
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Coordinated with General Manager in different operational issues and promotional activities.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Outlet Manager
IndoChine Group Singapore
2007.11 - 2012.01
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Assistance Restaurant Manager
IndoChine Group Singapore
2004.11 - 2007.01
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
Senior Restaurant Supervisor
IndoChine Group, Waterfront Restaurant
2003.09 - 2004.11
- Managed time efficiently in order to complete all tasks within deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Banquet Supervisor
Shangri-La’s Rasa Sentosa Resort
2000.05 - 2003.08
- Delegated tasks to staff members to maximize production under tight deadlines.
- Managed budgeting and invoicing for both large and small-scale events.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Interpreted instructions to schedule and set up events to client specifications.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Bartender
Zouk
1996.01 - 2000.01
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared garnishes by evenly slicing and pitting fruits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Education
No Degree - Restaurant And Bar Management
Shatec
Singapore01.1996
No Degree - "O" Level
Queensway Secondary School
Singapore12.1990
Skills
- Microsoft Excel, Word, Power Point
- Food Preparation and Safety
- Restaurant Operation
- Full Service Restaurant Background
- Customer Satisfaction
- Food & Beverage Safety and Hygiene Procedure and Policies
- P&L Responsibility
- Organization and Prioritization
- Purchasing and Cost Control
- Staff Supervision
Additional Information
- SPECIAL ACHIEVEMENTS , IndoChine Group- "Best Personality 2011& 2013" IndoChine Group- "Best Outlet 2011- Cafe Siem Reap" IndoChine Group- “Manager of The Year 2007& 2012” Excellent Service Award, Silver: Shangri-La’s Rasa Sentosa Resort Excellent Service Award, Gold: Katrina Group Excellent Service Award, Star: Katrina Group Certificate of Commendation: School Of Infantry Specialist (SAF)
Hobbies
Enjoy long walks and listening to music . Reading books before going to bed.
Timeline
Restaurant District Manager
Katrina Group
2021.12 - Current
Senior Restaurant Manager
Katrina Group
2019.01 - 2021.12
Outlet Restaurant Manager
Katrina Group
2015.12 - 2020.12
Assistant Operations Manager
IndoChine Group
2012.01 - 2015.10
Outlet Manager
IndoChine Group Singapore
2007.11 - 2012.01
Assistance Restaurant Manager
IndoChine Group Singapore
2004.11 - 2007.01
Senior Restaurant Supervisor
IndoChine Group, Waterfront Restaurant
2003.09 - 2004.11
Banquet Supervisor
Shangri-La’s Rasa Sentosa Resort
2000.05 - 2003.08
Bartender
Zouk
1996.01 - 2000.01
No Degree - Restaurant And Bar Management
Shatec
No Degree - "O" Level
Queensway Secondary School
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