Suhaili Farhan
IT Engineer/Administrator
Summary
Resourceful IT Engineer consistently responds to wide range of technical challenges with focused and creative approach. Effective at problem solving and decision making. Over 6+ years of progressive IT experience. Always having the initiative & willingness to learn new skills and improve on existing ones to perform better in the workplace while also seeking opportunities to Further upgrade myself through taking courses and reading books during spare time.
Overview
17
17
years of post-secondary education
Work History
IT System Administrator
Mandiant Google (Formerly FireEye)
2021 - 2023
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members remotely.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with Managers, VP, Office users.
- Passionate about learning and committed to continual improvement.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Performed software installations and upgrades to Windows and Mac operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
IT Support Engineer
ATT Infosoft
2020 - 2020
- Attending to fault calls and clearing cases from IMS (Integration Management System) once issues has been resolved
- Perform Integrated and Preventive Maintenance Through by going to multiple site locations all around Singapore.
- Handling VIP Clients and customers of different kinds with utmost professionalism through communication and providing solution to their issues.
- Resolving both hardware and software issues utilizing strong and creative problem solving methods.
- Multi-tasking engineering duties while handling hotline calls through mobile phone to answer their enquires or going onsite to resolve their issues.
- writing report documentations, fault forms and updating to the company's online system promptly base on strict S.O.P.
- Deployment and Installation of new hardware & software to new site in various locations while meeting Clients requirements.
Technology Assistant
NCS Pte Ltd
2018 - 2020
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Collaborated with other interns on project to meet program requirements and demonstrate skills development.
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Installed and configured software and hardware.
- Generated project status reports for upper management review.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Hua Yi Secondary School
Singapore 04.2001 -
ITE Bukit Batok
Singapore 04.2001 -
Electronics Engineering
ITE College West
Singapore 04.2001 -
Lithan Acadamy
Singapore 04.2001 - 03.2018
Diploma - Information Technology
Republic Polytechnic
04.2001 -
Skills
Hardware and software installation
Technical Analysis
Technical Support
Windows Systems (Windows 7, 8, 10, 11)
Mac systems
Linux
Network Devices (LAN, Wi-Fi)
Desktop & application support
Customer service
Office 365
Accomplishments
- While working for Mandiant Google, Went through 2 major transitions which are the splitting of FireEye & Mandiant which involve a huge project of managing and segregating all of the company's IT assets in the APAC region and the move of 10 racks worth of network devices while Liaising with Vendor, Equinix Data Center to set up and manage the devices there.
- The 2nd Major transition is the office move from the old AXA Tower and relocating to the Centennial Tower. Was heavily involved during the office construction phase by doing product research and liaising with IT vendors to purchase hardware that will aid the office users and their workflow. Collaborated with the Network team from oversea branch to set up the Server devices in the office. Worked alongside the facilities manager with discussions on the improvement of the office and hardware placement of IT devices.
Hobbies
- Enjoy reading and watching videos on new technologies to have a better understanding on IT products and software.
- PC building & Customizations
- Going to GYM
- Learning about online business
Timeline
Hua Yi Secondary School
04.2001 -
ITE Bukit Batok
04.2001 -
Electronics Engineering
ITE College West
04.2001 -
Lithan Acadamy
04.2001 - 03.2018
Diploma - Information Technology
Republic Polytechnic
04.2001 -
IT System Administrator
Mandiant Google (Formerly FireEye)
2021 - 2023
IT Support Engineer
ATT Infosoft
2020 - 2020
Technology Assistant
NCS Pte Ltd
2018 - 2020