Suhailah Ngattemani
Summary
Results-driven professional with 5 years of office experience and 13 years of retail experience. Proven track record of driving sales growth, improving operational efficiency, and providing exceptional customer service.
Overview
19
19
years of professional experience
Work History
Sales Associate / Menchandising Related
Fjb Pte Ltd
Singapore
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Attending merchandising meeting in Milan via zoom.
Sales & Marketing Officer
Snow Venture Pte Ltd
Singapore
07.2018 - 08.2023
- Partnered with local educational institutions to create seamless transitions from classroom learning into our skill development programs.
- - Responded to teacher / guest inquiries via email, providing timely and accurate information.
- - Coordinated school bookings, birthday & coperate ensuring seamless logistics and communication.
- - Managed invoices, ensuring timely and accurate payment processing.
- - Liaised with teachers/client to confirm workshop programming and payment details.
- - Facilitated effective communication between schools, teachers, guest and internal teams.
- - Microsoft Office Suite (Word, Excel, PowerPoint, Outlook
- Streamlined administrative processes to minimize paperwork while ensuring accurate tracking of participant progress and outcomes.
- - Managed high-volume email correspondence with teachers, guests, and internal teams.
- - Responded to emails in a timely and professional manner
Senior Sales Associate
JIMMY CHOO PTE LTD
Singapore
08.2015 - 07.2018
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Developed sales plans to increase market share, customer base and revenue.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Senior Sales Associate
Valiram Group Pte Ltd
Singapore
05.2012 - 07.2015
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Senior Sales Associate
Gamut Pte Ltd
Singapore
04.2010 - 04.2012
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
Junior / Senior Sales Assistant
Wingtai Pte Ltd
Singapore
04.2005 - 04.2010
- Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Streamlined sales processes, resulting in increased efficiency and higher customer satisfaction rates.
- Continuously monitored industry news and trends, adapting sales approach accordingly to maintain relevance in a constantly evolving market.
- Accepted and processed cash, check, and card payments.
- Managed a diverse team of junior sales assistants, providing coaching and professional development opportunities.
Education
Nil - N-level
Fairfield Methodist Secondary School
Singapore 12.2004
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Flexible Schedule
- Client Service
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Sales Strategies
- POS System Operation
- Meeting deadlines
- Merchandising knowledge
- Retail Store Operations
- Guest Relations
- Sales Training
- Merchandising understanding
- Positive Attitude
- Data Entry
- File Organization
- Organizing and Categorizing
- Dedicated Team Player
- Administrative Support
- Resourceful
- Office Administration
- Prioritizing Work
- Mail handling
- Office Management
- Appointment Scheduling
- Professional and mature
- Scheduling appointments
- Front Office Management
- Document Management
- Filing and data archiving
- Office Supplies Management
- Mail Sorting and Distribution
- Team Bonding
Timeline
Sales Associate / Menchandising Related
Fjb Pte Ltd
11.2023 - Current
Sales & Marketing Officer
Snow Venture Pte Ltd
07.2018 - 08.2023
Senior Sales Associate
JIMMY CHOO PTE LTD
08.2015 - 07.2018
Senior Sales Associate
Valiram Group Pte Ltd
05.2012 - 07.2015
Senior Sales Associate
Gamut Pte Ltd
04.2010 - 04.2012
Junior / Senior Sales Assistant
Wingtai Pte Ltd
04.2005 - 04.2010
Nil - N-level
Fairfield Methodist Secondary School