Suhailah Abu Hassan
______________________
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Fast learner and able to retain information well. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Airport Customer Service Agent
Dnata
04.2024 - Current
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Provided assistance during emergency situations following established protocols to ensure passenger safety.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Had to arrange and simplify company's database using the SAP system.
- Learned to use and navigate the company's SAP system and Cathay Pacific CM system.
Assistant Teacher
Raffles Student Care
10.2023 - 04.2024
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Supported students' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere..
- Boosted children's social skills development through group play, interactive games, and role-playing activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Left as the contract ended.
Music Instructor
Alunan Enterprise
01.2022 - 04.2024
- Familiarized students with basic concepts of music theory such as notes, tempo, symphony, beats, compositions, and chords.
- Taught students to master instrument of choice during weekly lessons.
- Introduced new teaching methods, resulting in improved retention of musical concepts and techniques among students.
- Managed classroom behavior to establish and maintain clear classroom behavior and discipline expectations.
- Prepared students for various performance such as SYF, school celebrations and community shows.
- Supervised students during rehearsals to provide direction to students during practice sessions.
- Increased student engagement through the incorporation of interactive music games and group activities into lessons.
- Collaborated with fellow instructors for successful school concerts, showcasing students'' progress and talents.
- Instructed students in music theory and composition in classroom environment.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Receptionist
GolfX
06.2023 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected cash and credit payments, processed transactions, room deposits and updated relevant records.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Responded to inquiries from callers seeking information.
- Left as the company temporarily closed for relocation.
Sales Associate
Kilogramme
07.2022 - 04.2023
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Employment ended as the company closed down.
Barista
Starbucks
11.2018 - 02.2023
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Service Crew Member
Merci Marcel
12.2021 - 04.2022
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Streamlined order processing by communicating orders effectively with fellow crew members and management staff.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
Assistant Teacher
Etonhouse Preschool
07.2021 - 10.2021
- Modeled positive behavior and communication skills for students.
- Contributed ideas for classroom decorations that fostered creativity and imagination among young learners.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Monitored and reported student progress and development, offering mentoring as needed.
- Assisted in implementation of new learning tools, systems and materials.
Teacher Intern
My First Skool
09.2020 - 02.2021
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Promoted learning through play with engaging activities, games and lessons.
- Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
- Promoted a positive learning environment with the use of collaborative group work and hands-on activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Improved student reading skills by implementing phonics-based instruction and guided reading activities.
- Recognized children's physical, emotional and social needs for personalized support.
Service Crew Member
Pizza Hut
11.2017 - 01.2018
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Streamlined order processing by communicating orders effectively with fellow crew members and management staff.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
Higher Nitec - Early Childhood Education
Institute of Technical Education
05.2021
O-Level Certificate -
Meridian Secondary School
01.2019
Skills
Teaching strategies
Relationship Building
English Fluency
Logistics
Student Engagement
Art and music instruction
Classroom Management
Exceptional communication
Lesson Plan Implementation
Airport security awareness
Proficient in Microsoft Office (Microsoft Word, Excel & Powerpont)
Microsoft Windows 10 & 11
3D Modelling using Autodesk
Multitasking Abilities
Experience in SAP and CM system
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Airport Customer Service Agent
Dnata
04.2024 - Current
Assistant Teacher
Raffles Student Care
10.2023 - 04.2024
Receptionist
GolfX
06.2023 - 09.2023
Sales Associate
Kilogramme
07.2022 - 04.2023
Music Instructor
Alunan Enterprise
01.2022 - 04.2024
Service Crew Member
Merci Marcel
12.2021 - 04.2022
Assistant Teacher
Etonhouse Preschool
07.2021 - 10.2021
Teacher Intern
My First Skool
09.2020 - 02.2021
Barista
Starbucks
11.2018 - 02.2023
Service Crew Member
Pizza Hut
11.2017 - 01.2018
Higher Nitec - Early Childhood Education
Institute of Technical Education
O-Level Certificate -
Meridian Secondary School
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