Suhaila Ali

• Assisted in delivering educational programs aligned with the centre’s curriculum and national guidelines, supporting children’s learning and development.
• Supported student physical, mental, and social development using classroom games and activities.
• Applied positive behavioural management techniques, helping to manage challenging behaviours and improve classroom harmony.
• Supervised recess and daily student intake and dismissal.
• Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
• Collaborated with lead teachers to monitor student progress.

Achievements: Improved educational delivery by supporting program implementation, creating engaging learning environments, and applying effective behavioural management strategies.

• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately to facilitate smooth daily operations.
• Spearheaded the planning and execution of corporate events, tournaments, and promotional activities, strengthening the MBP Sports brand presence.
• Oversaw staff rosters, optimised the booking system, and implemented streamlined processes to improve scheduling accuracy and reduce booking conflicts.
• Handled high volumes of customer inquiries and bookings, ensuring excellent client experiences and prompt resolution of issues.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Provided Pickleball coaching for corporate clients and individuals, contributing to client engagement and brand loyalty.

Achievements: Optimised booking and staff scheduling at MBP Sports, which improved operational efficiency and reduced scheduling conflicts. Additionally, I enhanced the company's brand by successfully planning and executing several corporate events, tournaments, and promotional campaigns.

• Assisted in ad-hoc projects and administrative duties, contributing to the smooth running of daily operations.
• Collected data, input records, and protected electronic files.
• Maintained well-organized filing systems, enabling quick access to essential records and documents.
• Collaborated with cross-functional teams to achieve organisational goals, fostering a positive work environment.
• Coordinated with logistics teams to confirm delivery schedules and resolve order-related issues promptly.

Achievements: Boosted administrative efficiency by ensuring accurate and timely processing of invoices and delivery orders.

• Conducted in-depth qualitative research on economic and digital policy issues in the APAC region, producing reports for international organizations including APEC, World Bank, Asian Development Bank, and UNDP.
• Coordinated stakeholder engagement sessions and interviews, extracting key insights to inform policy recommendations.
• Monitored and analyzed legislative developments on data protection, digital trade, cybersecurity, and the digital economy.
• Developed policy briefs and strategic recommendations, presenting findings to senior management, government officials, and industry stakeholders.
• Contributed to Sustainable Development Goal (SDG) initiatives by assessing the impact of digital policies on regional economic growth.

Achievements: Strengthened stakeholder engagement by conducting high-impact interviews and consultations with policymakers, industry leaders, and corporate partners throughout the APAC region. These efforts were instrumental in contributing to international policy development, with research and reports produced for organizations such as APEC, the World Bank, the Asian Development Bank, and the UNDP. The key focus areas of this research included the digital economy and data governance.

• Provided high-level personal assistant and research support to the Director, managing appointments, travel, and confidential correspondence.
• Supported client meetings by preparing presentations, taking minutes, and following up on action items to ensure timely project delivery.
• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
• Organised research materials, maintaining a well-ordered workspace conducive to productivity.
• Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
• Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
• Prepared technical proposals, project documentation, and staff CVs for client bids and consultancy projects.
• Edited and published the monthly Asia Cloud Computing Association (ACCA) newsletter, coordinating content from multiple contributors.

Achievements: Presented detailed policy analysis and strategic recommendations to senior management and government officials, directly supporting key decision-making processes. Additionally, I advanced industry thought leadership by editing and publishing the Asia Cloud Computing Association (ACCA) newsletter and coordinating contributions from various stakeholders.