SUHADAH HAMZAH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
SENIOR ASSISTANT EXECUTIVE
IMMIGRATION AND CHECKPOINTS AUTHORITY
07.2008 - Current
- Handling administrative in service center and all other immigration facilities
- Increased customer satisfaction with timely responses to inquiries.
- Responded to customer concerns to significantly raise customer satisfaction.
ASSISTANT MANAGER
PIZZA HUT PTE LTD
10.2005 - 05.2008
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
RECEPTIONIST
DE BEAUTE BEAUTY & SLIMMING PTE LTD
12.2004 - 09.2005
- Reduced incoming call response time by implementing an effective call routing system.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Education
HIGER NATIONAL ITE CERT IN SERVICES ADMIN -
ITE WEST COLLEGE
04.2015
NITEC IN OFFICE SKILLS -
ITE BISHAN
06.2003
NA LEVEL -
YUANCHING SECONDARY SCHOOL
12.2001
Skills
- Decision Making
- Customer Service
- Office Administration
- Support Services
- Product and Service Knowledge
- Verbal and Written Communication
Accomplishments
Awarded with Commissioner's Testimonial Outstanding Services in 2021- 2019, 2014 & 2013.
Timeline
SENIOR ASSISTANT EXECUTIVE
IMMIGRATION AND CHECKPOINTS AUTHORITY
07.2008 - Current
ASSISTANT MANAGER
PIZZA HUT PTE LTD
10.2005 - 05.2008
RECEPTIONIST
DE BEAUTE BEAUTY & SLIMMING PTE LTD
12.2004 - 09.2005
HIGER NATIONAL ITE CERT IN SERVICES ADMIN -
ITE WEST COLLEGE
NITEC IN OFFICE SKILLS -
ITE BISHAN
NA LEVEL -
YUANCHING SECONDARY SCHOOL
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