Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sugunneswaran Rajendran

Sugunneswaran Rajendran

Senior Service Manager

Summary

Seasoned Service Manager bringing 2 years of Banking experience. Proficient in business practices, standards of operation and customer needs.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Senior Service Manager

OCBC
05.2023 - Current
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Took ownership of customer issues and followed problems through to resolution.
  • Coordinated closely with other departments to identify opportunities for collaboration, ensuring seamless execution on joint initiatives.

Quality Associate

DHL Asia Pacific
02.2023 - 04.2023
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

Bachelor in Banking And Finance -

Tunku Abdul Rahman University College
Malaysia
06.2020 - 06.2022

Diploma in Banking And Finance -

Tunku Abdul Rahman University College
Malaysia
05.2017 - 05.2020

Skills

Customer satisfaction

Problem-solving

Time management

Multitasking and organization

Customer service

Timeline

Senior Service Manager

OCBC
05.2023 - Current

Quality Associate

DHL Asia Pacific
02.2023 - 04.2023

Bachelor in Banking And Finance -

Tunku Abdul Rahman University College
06.2020 - 06.2022

Diploma in Banking And Finance -

Tunku Abdul Rahman University College
05.2017 - 05.2020
Sugunneswaran RajendranSenior Service Manager