Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
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Sugianto

Sugianto

Software Engineer
Singapore

Summary

System Analyst at Prudential Insurance with a strong programming background in both Life and General Insurance sectors. Over 25 years of expertise in AS/400 platforms, including COBOL/400, Life/400, Polisy/400, Smart/400, CL, SQL, Query, and DB2/400. Recognized for exceptional analytical skills, clear communication, and a collaborative team approach. Adapts quickly to new environments and committed to continuous learning. Skilled in developing client-centric software solutions with advanced coding techniques for optimal performance and scalability. Proficient in the software development lifecycle and agile methodologies.

Overview

29
29
years of professional experience
2011
2011
years of post-secondary education

Work History

Software Engineer

Prudential Insurance
09.2023 - Current
  • Assist in the analysis of business requirements and actively participate in Agile projects.
  • Manage and coordinate program changes, peer reviews, and release management between business analysts and system administrators.
  • Develop program specifications and write code in accordance with agreed standards (SMART/400 and LIFE/Asia).
  • Support user training, user acceptance testing (UAT), and post-implementation activities.
  • Design and enhance APIs for claim registration, billing frequency changes, life assured updates, and contract trustee modifications.

Technical Analyst

Tokio Marine Insurance
07.2021 - 08.2023
  • Assist in the analysis of business requirements and participate in functional analysis.
  • Manage and coordinate software changes and release management between business analysts and system administrators.
  • Develop program specifications and write code in accordance with agreed standards (SMART/400 and POLISY/400).
  • Support user training, user acceptance testing (UAT), and post-implementation activities.
  • Provide production support to business units in Australia, Singapore, Hong Kong, China, Japan, Korea, and Taiwan.

System Analyst

Prudential Insurance
06.2016 - 06.2021
  • Assist in the analysis of business requirements and participate in Agile projects.
  • Manage and coordinate program changes, peer reviews, and release management between business analysts and system administrators.
  • Develop program specifications and write code according to agreed standards (SMART/400 and Life/Asia).
  • Support user training, user acceptance testing (UAT), and post-implementation activities.
  • Develop and enhance eClaim registration and eClaim payment functionalities for Prushield claims submitted via PruAccess and Trusted Hub.
  • Develop and enhance the ePayNow feature for transactions such as maturity payouts, cashbacks, Prushield claims, and other financial transactions, enabling payments to DBS via NRIC (PayNow) to reduce reliance on cheque payments.
  • Provide production support to the Singapore branch.

Application Analyst

CHUBB Insurance
06.2014 - 05.2016
  • Assist in the analysis of business requirements and participate in functional analysis.
  • Manage and coordinate software changes and release management between business analysts and system administrators.
  • Develop program specifications and write code according to agreed standards (SMART/400 and POLISY/400).
  • Support user training, user acceptance testing (UAT), and post-implementation activities.
  • Provide production support to business units in Australia, Singapore, Hong Kong, China, Japan, Korea, and Taiwan.

Technical Analyst

AIA Insurance
10.2013 - 06.2014
  • Assist in the analysis of business requirements and participate in functional analysis.
  • Develop program specifications and write code according to agreed standards (SMART/400 and Life/Asia) to support the new system migration to Integral Life (Life/400).
  • Support business testing, user acceptance testing (UAT), system integration testing (SIT), and daily batch job execution to ensure readiness before the system is released to production (Go-Live).

Application Analyst

MSIG Insurance
01.2011 - 10.2013
  • Assist in the analysis of business requirements and participate in functional analysis.
  • Manage and coordinate software changes and release management between business analysts and system administrators.
  • Develop program specifications and write code according to agreed standards (SMART/400 and POLISY/400).
  • Support user training, user acceptance testing (UAT), and post-implementation activities.
  • Provide production support to business units and within the department.
  • Prepare and maintain application documentation and user guides.
  • Ensure proper documentation in the Atrium application for each assignment—from business requirements through post-implementation.
  • Participate in the annual MSIG ISO audit for both development and production support activities within the business units (BUs).

Application Analyst

Tokio Marine Insurance
11.2008 - 12.2010
  • Assist in the system development life cycle of MARS projects, which include the main core system (POLISY/400) and other sub-systems that interface with it.
  • Ensure effective interaction and coordination with other IT sections and regional IT teams.
  • Develop program specifications and write code according to agreed standards (SMART/400 and POLISY/400).
  • Support user training, user acceptance testing (UAT), and post-implementation activities.
  • Provide production support to business units and within the department.
  • Monitor, maintain, and comply with KPIs, work instructions, guidelines, security controls, and audit requirements.
  • Assist with proper documentation and softcopy filing for ITC, and participate in TM Asia IT projects as required.

Application Analyst

AVIVA Insurance
11.2007 - 10.2008
  • Assist in the analysis of business requirements and participate in functional analysis.
  • Manage and coordinate software changes and release management between the Business Analysis and Quality Control teams.
  • Develop program specifications and write code according to agreed standards (SMART/400 and Life/Asia).
  • Support user training, user acceptance testing (UAT), and post-implementation activities.
  • Provide production support to business units and within the department.

Section Head Programmer and System Analyst

Central Asia Insurance
04.1997 - 10.2007
  • Assist in the analysis of business requirements and participate in functional analysis.
  • Manage and coordinate software changes and release management.
  • Develop program specifications and write code according to agreed standards (COBOL/400).
  • Support user training, user acceptance testing (UAT), and post-implementation activities.
  • Provide production support to all business units and within the department.
  • Supervise team members in AS/400, COBOL/400, and business knowledge sharing.

Application Analyst

CTC Software house
06.1996 - 03.1997
  • Assist in the analysis of business requirements and participate in functional analysis.
  • Manage and coordinate software changes and release management.
  • Develop program specifications and write code according to agreed standards.
  • Maintain and migrate systems to a new platform using the DBF file format.
  • Support user training, user acceptance testing (UAT), and post-implementation activities.
  • Maintain computer systems and perform network installations integrated with system applications.

Education

Bina Nusantara University - Informatics and Computer Management

Bina Nusantara University

Skills

    Software development life cycle (SDLC)

    Agile methodologies

    Policy/400 Insurance

    Life/Asia Insurance

    COBOL Programming

    Smart/400 Insurance

    DB2 AS400

    Life Insurance

    General Insurance

Interests

Travelling
Reading

Personal Information

  • Ethnicity: Chinese
  • Gender: Male
  • Nationality: Singaporean
  • Marital Status: Married

Timeline

Software Engineer

Prudential Insurance
09.2023 - Current

Technical Analyst

Tokio Marine Insurance
07.2021 - 08.2023

System Analyst

Prudential Insurance
06.2016 - 06.2021

Application Analyst

CHUBB Insurance
06.2014 - 05.2016

Technical Analyst

AIA Insurance
10.2013 - 06.2014

Application Analyst

MSIG Insurance
01.2011 - 10.2013

Application Analyst

Tokio Marine Insurance
11.2008 - 12.2010

Application Analyst

AVIVA Insurance
11.2007 - 10.2008

Section Head Programmer and System Analyst

Central Asia Insurance
04.1997 - 10.2007

Application Analyst

CTC Software house
06.1996 - 03.1997

Bina Nusantara University - Informatics and Computer Management

Bina Nusantara University

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Sugianto Software Engineer