SUGEN KALIANASUNDARAM

• Monitors cameras and the security system in the Security Operations Center (SOC) and entry/exit gate & doors.
• Processes visitors by utilizing the DCAT Security Dashboard.
• Dispatches appropriate personnel, as necessary.
• Utilizes excellent customer service and communications skills.
• Maintains the logs and records as outlined within this SOP.
• Identifies and escalates issues in accordance with documented policies and procedures.
• Record completed welfare checks in the Desk Journal.
• Resolves tier events on the assigned shift and serves as Incident Commander during the absence of the SSM or STM.
• Reviews all reports written during shift.
• Ensures all scheduled posts are filled.
• Briefs oncoming CRS about incidents during shift or in progress.
• Identifies security shortfalls and offers suggestions for improving the security program.
• Verifies accuracy of entries, including time stamps and signatures on all documents completed by officers on their shifts.
• Reviews the Paperless Patrol Checklist, reports, journals, and logs written on their shift
• Maintains documentation and follows standardized procedures to successfully complete unannounced audits.
• Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and
  maintains strict distribution to “need to know” parties.
• Performs additional tasks assigned by the designated manager.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.

1. Assists the Datacenter security team in the providing of security services and related operations to the Datacenter.
2. Identifies and escalates issues in accordance with documented policies and procedures.
3. Conducts patrols of the interior and exterior of the datacenter to ensure the protection of assets and property.
4. Provides strong customer service, access control, loss prevention, incident response, observation and reporting for
all safety and security incidents.
5. Responds to security incidents as dispatched within designated tier times.
6. Evaluates and escalates potential safety issues within the facility.
7. Prepares reports on a surface book devices on incidents responded to during shift.
8. Serves as Incident Commander pending arrival of security supervisor/member of a public service agency police/fire.
9. Monitors cameras in the Security Operations Center (SOC).
10. Identifies security shortfalls and offers suggestions from improving the security program.
11. Maintains logs and records in accordance with the datacenter Standard Operating Procedures.
12. Knowledge of security operations, procedures and supervisory practices, procedures.
13. Capable of learning a variety of security and safety devices and controls and trains for promotion to CRS.
16 Ability to track and maintain schedule assignments & basic computer skills.
7. Ability to maintain professional composure when dealing with unusual circumstances.

• Utilized excellent surveillance skills to ensure security and safety
• Collaborated with the IT Team to ensure that security software was properly installed on all employee computers
• Assisted visitors with security check-ins
• Worked to maintain the security of the institution
• Wrote reports regarding theft, property damage, and altercations
• Check around the building every 3 hour for clock-in for safety purpose
• Email reports regarding identity of visitors

• Utilize excellent time management skills to ensure that orders were received on time
• Served as a coordinator at events, ensuring place settings were correct and all vendors delivered on time.

• Settled any customer disputes in a professional and pleasant manner
• Maintained up-to-date knowledge of all retail promotions
• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
• Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.