Sugar C. Lacambacal

Paniqui

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

years of professional experience

Work History

Customer Service Representative

Foundever Tarlac

10.2023 - Current

Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
Maintained detailed records of customer interactions using CRM software, ensuring data accuracy and consistency.

Technical Support/Customer Service Representative

Concentrix (Former Convergys)

12.2014 - 07.2018

Delivered exceptional customer support through various channels, resolving inquiries efficiently and accurately.
Trained new representatives on system navigation and customer interaction protocols, enhancing team performance.

Secondary Teacher (English)

Saint Paul Colleges Foundation

06.2013 - 04.2014

Developed and implemented engaging lesson plans aligned with curriculum standards.
Facilitated classroom discussions to promote critical thinking and student participation.

Education

Bachelor of Secondary Education (BSED) - Major In English

CIT Colleges

Paniqui, Tarlac

Skills

Public-Focused Communication: Proven ability to assist diverse populations (students, customers, and citizens) with clarity, patience, and empathy
Adaptability & Problem-Solving: Thrives in dynamic environments, resolving concerns promptly (eg, BPO technical support, education)
Leadership & Teamwork: Experienced in guiding teams (BPO) and managing classroom dynamics, fostering cooperation

Tech-Savvy: Proficient in computer applications and data management, ensuring efficient office operations
Community-Oriented: Passionate about grassroots service, as demonstrated through local engagement and education roles

References

Gerardo, Tiangsing

Paniqui Municipal Councilor, Paniqui, Tarlac

George Martinez

Former Barangay Captain, Pob. Norte, Paniqui, Tarlac

Ronnie Lamorena

Barangay Councilor, Ventinilla, Paniqui, Tarlac

Disclaimer

I certify that the above information is true and accurate to the best of my knowledge.

Timeline