Suganya Ranjeeth Kumar

Customer Service

Utilized active listening techniques to fully understand customers' needs and concerns,

Developed and implemented personalized solutions to address customer issues,

Acted as a subject matter expert, providing training and guidance to new team members,

Maintained thorough and accurate records of customer interactions and software, ensuring seamless continuity of service and follow-up

Staff Mentoring

Staff mentoring involves pairing experienced employees with less experienced ones to provide guidance, support, and knowledge transfer within an organization Through regular meetings, mentors offer advice, share insights, and help mentees navigate challenges, ultimately fostering professional growth and development This process enhances teamwork, boosts morale, and contributes to a culture of continuous learning and improvement within the workplace

Programming Knowledge and Experience

Worked with the cashier to process customer payments accurately, Excellent customer service and communication skills

Cash handling and point-of-sale (POS) system proficiency

Ability to work efficiently under pressure and in a fast-paced restaurant environment

Strong attention to detail and accuracy in handling financial transactions

Provided excellent customer service by taking orders, delivering food, and ensuring a pleasant dining experience

Offered detailed descriptions of menu items, including traditional Indian dishes, to enhance the dining experience